الثقافة التنظيمية وأثرها على المهارات الناعمة في القطاع الحكومي الفلسطيني ( وزارة التربية والتعليم إنموذجا )
Date
2022-05-28
Authors
رانية نعيم صالح الشريف
Rania Naim Saleh Al-Shareef
Journal Title
Journal ISSN
Volume Title
Publisher
جامعة القدس
Abstract
هدفت الدراسة إلى التعرف على واقع الثقافة التنظيمية السائدة في وزارة التربية والتعليم الفلسطينية، والمهارات الناعمة التي يمتلكها العاملون فيها، وفحص العلاقة بينهما، واستخدمت الباحثة المنهج الوصفي في البحث والاستبانة كأداة للدراسة، وتكون مجتمع الدراسة من كافة موظفي وزارة التربية والتعليم الفلسطينية وعددهم (670) موظف وموظفة، وتم اختيار عينة عشوائية بسيطة قوامها (244) مفردة من مجتمع الدراسة، ووزعت عليهم الاستبانة حيث استُرجعت (217) استبانة صالحة للتحليل بنسبة استرجاع بلغت (89%) وهي نسبة مقبولة تفي بأهداف الدراسة، وتم إجراء التحليل الإحصائي والاختبارات الإحصائية باستخدام برنامج الحزم الإحصائية (SPSS).
وتوصلت الدراسة إلى أن تقييم المبحوثين للثقافة التنظيمية السائدة في وزارة التربية والتعليم جاء مرتفعاً بمتوسط حسابي (3.5)، وأن تقييمهم لكافة مجالات الثقافة التنظيمية كان مرتفعاً باستثناء (الأعراف التنظيمية) فقد جاءت بدرجة متوسطة، وجاء تقييمهم لامتلاك العاملين في الوزارة للمهارات الناعمة بدرجة مرتفعة وبمتوسط حسابي (3.42) وجاءت مجالات (إدارة الوقت، الاتصال والتواصل، حل المشكلات وإدارة الأزمات، التنظيم والتخطيط) بدرجة مرتفعة، بينما جاءت مجالات (الاحتراف أو الإبداع، اتخاذ القرار، التأقلم والمرونة) بدرجة متوسطة.
كما تبين وجود علاقة ارتباط طردية قوية جدًا بين الثقافة التنظيمية السائدة في الوزارة والمهارات الناعمة التي يمتلكها العاملون فيها بمعامل ارتباط بلغت قيمته (0.938)، وبلغت قيمة معامل التحديد (0.88) مما يعني أن التغيّر في الثقافة التنظيمية السائدة في الوزارة تفسر ما قيمته (88%) من التغيّر في المهارات الناعمة التي اكتسبها العاملون فيها، وهي نسبة مرتفعة جدًا تفسر حجم التأثير الكبير للثقافة التنظيمية السائدة في الوزارة على اكتساب العاملين فيها للمهارات الناعمة، وأن الزيادة في إيجابية الثقافة التنظيمية بوحدة واحدة تزيد من اكتساب العاملين للمهارات الناعمة وامتلاكهم لها (1.03) وحدة أو بمعنى آخر أن الثقافة التنظيمية والمهارات الناعمة يسيران جنبًا إلى جنب.
كما تبين عدم وجود فروق ذات دلالة إحصائية في استجابات المبحوثين تعزى للمتغيرات الضابطة باستثناء متغير الجنس، فقد كانت الفروق في الثقافة التنظيمية وفي المهارات الناعمة لصالح الإناث، ومتغير الفئات العمرية والذي كانت الفروقات فيه لصالح الفئات العمرية الوسطى، وفيما عدا ذلك تؤكد الدراسة وجود درجة عالية من التوافق بين المبحوثين في استجاباتهم دون أي أثر يذكر للمتغيرات الضابطة الأخرى.
وتوصي الدراسة بضرورة العمل باستمرار على تطوير الثقافة التنظيمية وتعزيزها وصولًا إلى الثقافة التنظيمية المفضلة التي من شأنها اكساب العاملين المهارات الناعمة اللازمة والضرورية لتحقيق الأهداف المحددة.
The study aimed to identify the reality of the organizational culture prevailing in the Palestinian Ministry of Education, the soft skills possessed by its employees, and to examine the relationship between them, and the researcher used the descriptive curriculum and questionnaire as a tool for study, and the study community is made up of all the 670 employees of the Palestinian Ministry of Education and Education, and a simple random sample was selected Its strength (244) is a single of the study community distributed to them questionnaire where it recovered (217) a valid analysis rate of 89%, which is acceptable to meet the objectives of the study, and was carried out as a result of statistical analysis and statistical tests using the program statistical packages (SPSS). The study found that the evaluation of the organizational culture prevailing in the Ministry of Education came high, with an average calculation (3.5), and that their assessment of all areas of organizational culture was high, except (organizational customs) came to an a medium degree, and their assessment came from the possession of soft skills by ministry employees to a high degree and an average account (3.42) areas came (time management, communication, problem solving and crisis management, organization and planning) are high, while areas (professionalism or creativity, decision-making, adaptation and flexibility) have come to a medium degree. It was also found that there was a very strong correlation between the organizational culture prevailing in the ministry and the soft skills of its employees with a correlation factor of 0.938, and the value of the selection factor (0.88), which means that the change in the organizational culture prevailing in the ministry explains the value of 88% of the change in soft skills The fact that its employees have gained a very high percentage explains the significant impact of the organizational culture prevailing in the ministry on the acquisition of soft skills by its employees, and that the increase in the positive organizational culture in one unit increases the acquisition of soft skills by workers and their possession of 1.03 units or in other words that the organizational culture and soft skills go hand in hand. It was also found that there were no statistically significant differences in the responses of the respondents due to the variables controlled except for the sex variable, the differences in the organizational culture and in the soft skills for females, and the variable age groups in which the differences were in favor of the middle age groups, otherwise the study confirms a high degree of compatibility between the respondents in their responses without any significant effect of other control variables. The study recommends that we continue to develop and promote organizational culture to the preferred organizational culture that will give workers the necessary and needful soft skills to achieve the specific goals.
The study aimed to identify the reality of the organizational culture prevailing in the Palestinian Ministry of Education, the soft skills possessed by its employees, and to examine the relationship between them, and the researcher used the descriptive curriculum and questionnaire as a tool for study, and the study community is made up of all the 670 employees of the Palestinian Ministry of Education and Education, and a simple random sample was selected Its strength (244) is a single of the study community distributed to them questionnaire where it recovered (217) a valid analysis rate of 89%, which is acceptable to meet the objectives of the study, and was carried out as a result of statistical analysis and statistical tests using the program statistical packages (SPSS). The study found that the evaluation of the organizational culture prevailing in the Ministry of Education came high, with an average calculation (3.5), and that their assessment of all areas of organizational culture was high, except (organizational customs) came to an a medium degree, and their assessment came from the possession of soft skills by ministry employees to a high degree and an average account (3.42) areas came (time management, communication, problem solving and crisis management, organization and planning) are high, while areas (professionalism or creativity, decision-making, adaptation and flexibility) have come to a medium degree. It was also found that there was a very strong correlation between the organizational culture prevailing in the ministry and the soft skills of its employees with a correlation factor of 0.938, and the value of the selection factor (0.88), which means that the change in the organizational culture prevailing in the ministry explains the value of 88% of the change in soft skills The fact that its employees have gained a very high percentage explains the significant impact of the organizational culture prevailing in the ministry on the acquisition of soft skills by its employees, and that the increase in the positive organizational culture in one unit increases the acquisition of soft skills by workers and their possession of 1.03 units or in other words that the organizational culture and soft skills go hand in hand. It was also found that there were no statistically significant differences in the responses of the respondents due to the variables controlled except for the sex variable, the differences in the organizational culture and in the soft skills for females, and the variable age groups in which the differences were in favor of the middle age groups, otherwise the study confirms a high degree of compatibility between the respondents in their responses without any significant effect of other control variables. The study recommends that we continue to develop and promote organizational culture to the preferred organizational culture that will give workers the necessary and needful soft skills to achieve the specific goals.