أثر الخصائص الريادية وجودة الحياة الوظيفية في تميّز الأداء المؤسسي لدى البلديات الفلسطينية/ (دراسة تطبيقية – البلديات الكبرى للمحافظات الجنوبية)
Date
2019-12-23
Authors
حلمي عبد المجيد علي أبوطه
Helmy Abu Taha
Journal Title
Journal ISSN
Volume Title
Publisher
Al-Quds University
Abstract
هدفت الدراسة التعرف إلى أثر الخصائص الريادية وجودة الحياة الوظيفية في تميز الأداء المؤسسي في البلديات الفلسطينية، وقد استخدم الباحث المنهج الوصفي التحليلي، والاستبانة كأداة لجمع البيانات، وتكوّن مجتمع الدراسة من الوظائف الإشرافية والقيادية في البلديات الكبرى بالمحافظات الجنوبية: (رفح، خان يونس، دير البلح، غزة، جباليا)، وأجريت الدراسة عام (2019)، واستخدم الباحث أسلوب المسح الشامل لإستطلاع آراء مجتمع الدراسة، حيث تم توزيع (523) استبانة على جميع أفراد المجتمع، وتم استرداد (385) استبانة بمعدل (73.6%) وتم استبعاد عدد(7) استبانات لعدم جدية الإجابة من قبل المبحوثين. وتكمن أهمية الدراسة في أنها تجمع بين متغيرين مستقلين هما الخصائص الريادية وجودة الحياة الوظيفية مع المتغير التابع (تميز الأداء المؤسسي).
وقد خلصت الدراسة إلى العديد من النتائج كان أبرزها: أن المتوسط الحسابي للخصائص الريادية لدى موظفي البلديات (83.36%). والمتوسط الحسابي لجودة الحياة الوظيفية لدى البلديات (56.77%). والمتوسط الحسابي لمجال " تميز الأداء المؤسسي لدى البلديات" (62.37%). ويوجد أثر ذو دلالة إحصائية عند مستوى دلالة (0.05 ≥ α) للخصائص الريادية )الحاجة للإنجاز، المبادرة، الثقة بالنفس، الاستقلالية وتحمل المسؤولية، الإبداع، المخاطرة، والتحكم الذاتي) في تميز الأداء المؤسسي لدى البلديات الفلسطينية بنسبة (9.5%). ويوجد أثر ذو دلالة إحصائية عند مستوى دلالة (0.05 ≥ α) لأبعاد جودة الحياة الوظيفية (المشاركة في اتخاذ القرارات، الاستقرار والأمان الوظيفي، برامج التدريب، الترقي والتقدم الوظيفي، علاقات العمل، الأجور والمكافآت، الصحة وسلامة المهنة) في تميز الأداء المؤسسي لدى البلديات الفلسطينية بنسبة (67.4%).
وقد قدمت الدراسة مجموعة من التوصيات كان أبرزها: البحث ودراسة التجارب العالمية الناجحة في بناء برامج جودة الحياة الوظيفة، والعمل على دمجها ضمن الخطة الاستراتيجية للبلدية لضمان حياة عمل آمنة ومستقرة للعاملين وأسرهم من بعدهم. دعم وتبني المبادرات والأفكار الريادية الخاصة بعمل وخدمات البلديات وترجمتها إلى مشاريع ريادية تشرف عليها البلديات وأطراف ذات العلاقة، مثل: وزارة الحكم المحلي ووزارة الريادة والتمكين، والتي قد تساهم في تقديم خدمات مميزة للمواطنين من جانب وتحقيق التميز المؤسسي من جانب آخر. تطوير مهارات القيادة لدى الإدارات العليا في البلديات بما يتلاءم مع متطلبات تطور تميز الأداء المؤسسي، والعمل على زيادة التركيز على تعزيز دور الشباب في تقلد مناصب الإدارات العليا كمؤشر واضح نحو الريادة كمنهج إدارة
The effect of entrepreneurial characteristics and quality of work life in characterizing institutional performance in Palestinian municipalities. The study aims to recognize the impact of the entrepreneurial characteristics and the quality of the work life in the distinction of the institutional performance in the Palestinian municipalities. The researcher used the descriptive analytical method and questionnaire as a tool to gather data. The study population included the supervisory and leading jobs in the major municipalities at the southern governorates: (Rafah – Khan Younis - Deir Al Balah – Gaza - Jabalia). This study was conducted during the year (2019). The researcher used the complete census method to questionnaire the views of the study population. (523) questionnaires were distributed to the all study population. (385) questionnaires were given back with an average of (73.6%), (7) questionnaires were excluded due to lack of interest by some members. The study is important as it includes two independent variables: the entrepreneurial characteristics and the quality of the work life with the dependent variable) the distinction of the institutional performance). The study concluded the following results: The arithmetic mean of the entrepreneurial characteristics for the employees of the municipalities is (83.36%), the quality of the employment in life for the municipalities is (56.77%) and for the domain of the distinction of the institutional performance is (62.37%). There is significant impact on α ≥05 of the entrepreneurial characteristics: the need for achievement , initiative , self - confidence , independency , shouldering responsibility , creativity , risk and self-control , in the distinction of the institutional performance of the Palestinian municipalities with an average (9.5%). There is significant impact on α ≥05 for the dimensions of the quality of employment in life participating in taking decisions , stability and job security training programs , upgrade job progress , work relations , wages , rewards , health and job safety in the distinction of the institutional performance in the Palestinian municipalities (67.4%). The study has suggested some recommendations including: Doing researches and studying the successful international experiences in building the programs of the quality of work life and involving them in the strategic plan of the municipality to guarantee a safe and stable labor life for the employees and their families. Supporting and adopting the entrepreneurial initiatives and ideas concerning the work and services of the municipalities and turning them to entrepreneurial projects under the supervision of the municipalities who are concerned, like the Ministry of Local Government , the ministry of entrepreneurial and empowerment that may contribute from one side to offer unique services for the citizens and from other side to achieve the institutional distinction. Developing the leadership skills of the top management in a way that suits the requirements of the distinction of the institutional performance, increasing the focus on the role of youths to get positions at the top managerial levels as a clear indicator towards entrepreneurial ship as a method for management.
The effect of entrepreneurial characteristics and quality of work life in characterizing institutional performance in Palestinian municipalities. The study aims to recognize the impact of the entrepreneurial characteristics and the quality of the work life in the distinction of the institutional performance in the Palestinian municipalities. The researcher used the descriptive analytical method and questionnaire as a tool to gather data. The study population included the supervisory and leading jobs in the major municipalities at the southern governorates: (Rafah – Khan Younis - Deir Al Balah – Gaza - Jabalia). This study was conducted during the year (2019). The researcher used the complete census method to questionnaire the views of the study population. (523) questionnaires were distributed to the all study population. (385) questionnaires were given back with an average of (73.6%), (7) questionnaires were excluded due to lack of interest by some members. The study is important as it includes two independent variables: the entrepreneurial characteristics and the quality of the work life with the dependent variable) the distinction of the institutional performance). The study concluded the following results: The arithmetic mean of the entrepreneurial characteristics for the employees of the municipalities is (83.36%), the quality of the employment in life for the municipalities is (56.77%) and for the domain of the distinction of the institutional performance is (62.37%). There is significant impact on α ≥05 of the entrepreneurial characteristics: the need for achievement , initiative , self - confidence , independency , shouldering responsibility , creativity , risk and self-control , in the distinction of the institutional performance of the Palestinian municipalities with an average (9.5%). There is significant impact on α ≥05 for the dimensions of the quality of employment in life participating in taking decisions , stability and job security training programs , upgrade job progress , work relations , wages , rewards , health and job safety in the distinction of the institutional performance in the Palestinian municipalities (67.4%). The study has suggested some recommendations including: Doing researches and studying the successful international experiences in building the programs of the quality of work life and involving them in the strategic plan of the municipality to guarantee a safe and stable labor life for the employees and their families. Supporting and adopting the entrepreneurial initiatives and ideas concerning the work and services of the municipalities and turning them to entrepreneurial projects under the supervision of the municipalities who are concerned, like the Ministry of Local Government , the ministry of entrepreneurial and empowerment that may contribute from one side to offer unique services for the citizens and from other side to achieve the institutional distinction. Developing the leadership skills of the top management in a way that suits the requirements of the distinction of the institutional performance, increasing the focus on the role of youths to get positions at the top managerial levels as a clear indicator towards entrepreneurial ship as a method for management.
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Citation
أبوطه، حلمي عبد المجيد. (2019). أثر الخصائص الريادية وجودة الحياة الوظيفية في تميّز الأداء المؤسسي لدى
البلديات الفلسطينية/ (دراسة تطبيقية – البلديات الكبرى للمحافظات الجنوبية) [رسالة ماجستير منشورة، جامعة
القدس، فلسطين]. المستودع الرقمي لجامعة القدس. https://arab-scholars.com/7d1e78