The Impact of Conflict Management Styles on Nurses’ Performance in South of The West Bank Hospitals—Palestine
Date
2025-08-10
Authors
Qamar Imad Aref Bobaly
قمر عماد عارف بوبلي
Journal Title
Journal ISSN
Volume Title
Publisher
Al-Quds University
Abstract
Introduction: This study highlights the importance of conflict management in nursing
practice, addressing a global problem: nurse-to-nurse conflicts in hospitals. Conflicts are
inevitable, and due to the high-stakes nature of the nursing profession and its complex
relationships, unresolved conflicts among nurses can lead to a decline in nurses'
performance. Given the importance of nurses' work performance and their effective role in
hospitals, as they constitute the largest proportion of hospital medical staff, it is important
to utilize recognized conflict management styles.
Study aim:
'
This study
was
designed to
management styles on nurses
work
investigate the impact of various conflict
performance in selected government and non
governmen
t hospitals in the southern West Bank, Palestine. Specifically, it aimed to
identify the most commonly used conflict management stylesamong nurses, analyze the
significant relationship betweenthese styles and overall nurses’ work performance, and
explore how these relationships related to demographic variables.
Method: A descriptive, quantitative cross-sectional correlational design was utilized . This
study encompassednurses fromfour hospitals in Hebron and Bethlehem, located in the
southern
West
Bank
_Palestine. A convenience sampling method of nurses was employed
for this study, involving a pilot study with 30 participants and a larger convenience survey
with340 nurses, each with a minimum of one year of experience. Data were collected via
a self
administered questionnaire, comprising a demographic section, the Rahim
C, and the Individual Work
Organizational Conflict Inventory
Performance Questionnaire (IWPQ). Data were analyzed
II (ROCI
II) Form
using non
parametric tests
including Mann
Wh
itney U, Kruskal
Wallis H, and Spearman correlation
.
Results: The findings revealed that nurses' overall conflict management style was
generally moderate. Among the specific styles, the collaborating style was the most
frequently used, with a mean score of 3.44, placing it within the high range. This was
followed by the compromising style (mean = 3.28), accommodating style (mean = 3.22),
and competing style (mean = 3.12), all of which fell within the moderate range. The
avoiding style had the lowest mean score (2.90), also classified as moderate.In terms of
individual work performance, results indicated a level ranging from moderate to high, with
task performance emerging as the strongest subscale. Significant differences in both
conflict management styles and overall individual work performance were observed in
relation to nurses’ years of experience and their participation in conflict management
training courses.
Correlation analysis revealed positive associations between task and contextual
performance and the collaborating, accommodating, competing, and compromising styles.
In contrast, counterproductive behaviors demonstrated a negative correlation with the
accommodating style and a positive correlation with the avoiding style. Overall, a strong
positive relationship was found between the total conflict management style score and
overall individual work performance (r = .653, p < 0.01).
Conclusion
'
: This study concludes that various conflict management styles significantly
influence nurses
effective. The
work performance, with collaborative approaches proving highly
findings underscore the critical role of experience and specialized training in enhancing.
'
conflict management skills and, consequently, improving nurses
.
Palestinian hospitals
Implication
work performance in
: The results of this study are crucial for nursing management and could
inform educational programs, clinical practice, and administrative policies. They also
provide a foundation for future research aimed at further optimizing conflict
managements
Keywords
tyles
and performance outcomes within healthcare settings: Conflict Management Styles, Nurses
work Performance.
Description
Keywords
Citation
Bobaly، Qamar Imad. (2025). e Impact of Conflict Management Styles on Nurses’ Performance in South of The West Bank Hospitals—Palestine Unpublished Master,s Thesis Al-Quds University, Palestine