مؤشرات استمرارية المنظمات الاهلية على أساس تطبيق معايير المواصفة الدولية ISO 22301 في محافظة القدس
Date
2023-06-14
Authors
سلام إبراهيم عبدالسلام سلامة
Salam Ibrahim Abdulsalam Salameh
Journal Title
Journal ISSN
Volume Title
Publisher
Al-Quds University
Abstract
هدفت هذه الدراسة التعرف الى مؤشرات إستمرارية المنظمات الأهلية على أساس تطبيق معايير المواصفة الدولية ISO 22301 في محافظة القدس، ولتحقيق أهداف الدراسة تم استخدام المنهج الوصفي التحليلي لإنه يناسب واقع الدراسة، وتم تصميم استبانة تضمت (70) فقرة موزعة على سبعة مجالات، وتمتعت الاستبانة بدرجة ثبات مناسبة للدرجة الكلية، حيث بلغت حوالي (0.98)، وتكوّن مجتمع الدراسة من جميع العاملين في المنظمات الأهلية الفاعله في محافظة القدس البالغ عددهم (160) موظف، حيث اجريت عليهم هذه الدراسة، وتم استخدام اسلوب العينة بطريقة المسح الشامل، وقد بلغت العينة النهائية للدراسة (100) موظف.وتبين من نتائج الدراسة أن الدرجة الكلية لمؤشرات إستمرارية المنظمات الأهلية على أساس تطبيق معايير ISO 22301 في محافظة القدس كانت مرتفعة بمتوسط حسابي كلي (3.95) وبدرجة تقدير كبيرة، وتبين عدم وجود فروق معنوية عند مستوى الدلالة الإحصائية (0.05a≤) في آراء المبحوثين حول مؤشرات إستمرارية المنظمات الأهلية على أساس تطبيق معايير المواصفة الدولية ISO22301 في محافظة القدس تعزى لمتغيرات (المؤهل العلمي، والمسمى الوظيفي، وسنوات الخبرة).قدمت الدراسة العديد من التوصيات للمؤسسات الحكومية المشرفة على أعمال المنظمات الاهلية منها دراسة ملف المنظمات الأهلية من حيث رؤيتها ورسالتها، وطبيعة نشاطها، وأهدافها الاستراتيجية، ونظامها الداخلي بما يخدم الفئات المستهدفة في كافة القطاعات للنهوض بالواقع التنموي في فلسطين عامة ومحافظة القدس خاصة. والعمل على تبسيط إجراءاتها الروتينية من ناحية الترخيص، والتركيز على القضايا التنمية ذات النفع العام والتي تعمل على إستدامه خدماتها في ضوء معايير الجودة. كما تم تقديم توصيات لمجالس إدارة هذه المنظمات والتي كان من أهمها تعزيز اهتمام مجالس إدارة المنظمات الاهلية بتهيئة البيئة القانونية والإدارية بشكل ينسجم مع تطبيق معايير المواصفة الدولية الخاصة بنظام إدارة استمرارية الأعمال 22301ISO، كذلك تم تقديم توصيات للمدراء التنفيذين لهذه المنظمات كان من أهمها زيادة الاهتمام بعملية التخطيط، ووضع برامج تدريبية مشتركة مع الاطراف ذات العلاقة في سبيل نشر ثقافة استمرارية الاعمال فيها. والعمل على دمج متطلبات نظام استمرارية الاعمال 22301ISO في عمليات المنظمات الاهلية.
This study aimed to identify the indicators of the continuity of civil organizations based on the application of international standards ISO 22301 in Jerusalem Governorate, and to achieve the objectives of the study, the descriptive analytical approach was used because it fits the reality of the study. Suitable stability for the total score, which amounted to about (0.98), and the study population consisted of all the workers in the active civil organizations in the Jerusalem governorate, amounting to (160) employees, as this study was conducted on them, and the sample method was used in the comprehensive survey method, and the final sample reached For the study (100) employees. The results of the study showed that the total degree of the indicators of the continuity of NGOs based on the application of ISO 22301 standards in the Jerusalem governorate was high, with a total arithmetic mean (3.95) and a high degree of appreciation, and it was found that there were no significant differences at the level of statistical significance (a≤0.05) in the opinions of the respondents about Indicators of the continuity of NGOs based on the application of the international standard ISO22301 in Jerusalem governorate due to the variables (educational qualification, job title, and years of experience). The study presented many recommendations to government institutions supervising the work of civil organizations, including a study of the file of civil organizations in terms of their vision and mission, the nature of their activities, their strategic objectives, and their internal system to serve the target groups in all sectors to advance the development reality in Palestine in general and the Jerusalem governorate in particular. Work to simplify its routine procedures in terms of licensing, and focus on development issues of public interest that work to sustain its services in the light of quality standards. Recommendations were also presented to the boards of directors of these organizations, the most important of which was to enhance the interest of the boards of directors of civil organizations in creating the legal and administrative environment in a manner consistent with the application of international standards for the business continuity management system ISO 22301. Planning and developing joint training programs with the relevant parties in order to spread the culture of business continuity in them. Work to integrate the requirements of the ISO 22301 Business Continuity System into the operations of NGOs.
This study aimed to identify the indicators of the continuity of civil organizations based on the application of international standards ISO 22301 in Jerusalem Governorate, and to achieve the objectives of the study, the descriptive analytical approach was used because it fits the reality of the study. Suitable stability for the total score, which amounted to about (0.98), and the study population consisted of all the workers in the active civil organizations in the Jerusalem governorate, amounting to (160) employees, as this study was conducted on them, and the sample method was used in the comprehensive survey method, and the final sample reached For the study (100) employees. The results of the study showed that the total degree of the indicators of the continuity of NGOs based on the application of ISO 22301 standards in the Jerusalem governorate was high, with a total arithmetic mean (3.95) and a high degree of appreciation, and it was found that there were no significant differences at the level of statistical significance (a≤0.05) in the opinions of the respondents about Indicators of the continuity of NGOs based on the application of the international standard ISO22301 in Jerusalem governorate due to the variables (educational qualification, job title, and years of experience). The study presented many recommendations to government institutions supervising the work of civil organizations, including a study of the file of civil organizations in terms of their vision and mission, the nature of their activities, their strategic objectives, and their internal system to serve the target groups in all sectors to advance the development reality in Palestine in general and the Jerusalem governorate in particular. Work to simplify its routine procedures in terms of licensing, and focus on development issues of public interest that work to sustain its services in the light of quality standards. Recommendations were also presented to the boards of directors of these organizations, the most important of which was to enhance the interest of the boards of directors of civil organizations in creating the legal and administrative environment in a manner consistent with the application of international standards for the business continuity management system ISO 22301. Planning and developing joint training programs with the relevant parties in order to spread the culture of business continuity in them. Work to integrate the requirements of the ISO 22301 Business Continuity System into the operations of NGOs.
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Citation
سلامة، سلام إبراهيم. (2023). مؤشرات استمرارية المنظمات الاهلية على أساس تطبيق معايير المواصفة
الدولية ISO 22301 في محافظة القدس [رسالة ماجستير منشورة، جامعة القدس، فلسطين]. المستودع الرقمي
لجامعة القدس. https://arab-scholars.com/5f4e84