واقع الذكاء العاطفي لدى الإداريين وعلاقته بالتوجه الاستراتيجي للمؤسسات غير الحكومية(دراسة حالة منظمات NGO في ضواحي القدس ومحافظة بيت لحم)
Date
2023-01-22
Authors
ايه رائد خليل حاج عليان
Aya raed khalil haj ellayyan
Journal Title
Journal ISSN
Volume Title
Publisher
Al-Quds University
Abstract
هدفت هذه الدراسة التعرف إلى مستوى الذكاء العاطفي ومستوى التوجه الاستراتيجي لدى المدراء ورؤساء الأقسام في المؤسسات الفلسطينية غير الحكومية، معرفة العلاقة بين أبعاد الذكاء العاطفي والتوجه الاستراتيجي لديهم، ومعرفة الفروق في إجابات المبحوثين حول الذكاء العاطفي والتوجه الاستراتيجي والتي تعزى لمتغيرات (الجنس، والمؤهل العلمي، والعمر، وسنوات الخبرة). ولتحقيق هذه الأهداف تم استخدام المنهج الوصفي التحليلي وأداة الاستبانة مع عينة مسحية بلغ عددها (160) من المدراء ورؤساء الأقسام، أي بنسبة (80%) من مجتمع الدراسة.
وبعد إجراء التحليل الإحصائي المناسب، اتضح من النتائج أن مستوى الذكاء العاطفي لدى المدراء ورؤساء الأقسام في المؤسسات الفلسطينية غير الحكومية كان بدرجة عالية، كذلك حصلت جميع مجالات الذكاء العاطفي على درجة عالية، وكانت على الترتيب: الوعي بالذات، ثم الدافعية والحماسة، ثم التعاطف، ثم المهارات الاجتماعية، ثم تنظيم الذات.
اتضج من النتائج أيضاً أن مستوى التوجه الاستراتيجي لدى المدراء ورؤساء الأقسام في تلك المؤسسات حصل على درجة عالية، واتضح وجود علاقة إيجابية طردية ذات دلالة إحصائية بين مستوى الذكاء العاطفي والتوجه الاستراتيجي لدى لدى المدراء ورؤساء الأقسام في تلك المؤسسات، أي أنه كلما زاد مستوى الذكاء العاطفي زاد ذلك من مستوى التوجه الاستراتيجي لديهم.
وأظهرت النتائج أنه لا توجد فروق في متوسطات مستوى الذكاء العاطفي لدى المدراء ورؤساء الأقسام في المؤسسات الفلسطينية غير الحكومية يعزى لمتغيريّ الجنس والمؤهل العلمي، ووجود فروق تعزى لمتغيري العمر وسنوات الخبرة.
وأظهرت النتائج وجود فروق في متوسطات مستوى التوجه الاستراتيجي لدى المدراء ورؤساء الأقسام في المؤسسات الفلسطينية غير الحكومية يعزى لمتغير الجنس، وكانت الفروق لصالح الإناث. وعدم وجود فروق تعزى لمتغيرات العمر والمؤهل العلمي وسنوات الخبرة،
وفي نهاية الدراسة تم طرح توصيات عدة، أبرزها تبني منهجية وأساليب تنظيمية جديدة تدعم التوجه الاستراتيجي لإدارة في المؤسسات الأهلية، والعمل على إعطاء الذكاء العاطفي أهمية ملائمة.
This study aimed to identify the level of emotional intelligence and the level of strategic orientation among managers and heads of departments in Palestinian non-governmental organizations, to know the relationship between the dimensions of emotional intelligence and their strategic orientation, and to know the differences in the respondents' answers about emotional intelligence and strategic orientation, which are attributed to the variables (sex, academic qualification, age, and years of experience). To achieve these goals, the descriptive analytical approach and the questionnaire tool were used with a survey sample of (160) managers and heads of departments, i.e. (80%) of the study population. After conducting the appropriate statistical analysis, it became clear from the results that the level of emotional intelligence among the managers and heads of departments in the Palestinian non-governmental organizations was at a high degree. Likewise, all areas of emotional intelligence obtained a high degree, and they were in order: self-awareness, then motivation and enthusiasm, then empathy, Then social skills, then self-regulation. The results also revealed that the level of strategic orientation of the managers and heads of departments in those institutions got a high degree, and it became clear that there was a direct positive relationship with statistical significance between the level of emotional intelligence and the strategic orientation of the managers and heads of departments in those institutions, that is, the higher the level of emotional intelligence This increased their level of strategic orientation. The results showed that there are no differences in the average level of emotional intelligence among managers and heads of departments in the Palestinian non-governmental institutions due to the variables of gender and educational qualification, and there are differences due to the variables of age and years of experience. The results showed that there are differences in the average level of strategic orientation among managers and heads of departments in the Palestinian non-governmental institutions due to the gender variable, and the differences were in favor of females. There were no differences due to the variables of age, educational qualification, and years of experience. At the end of the study, several recommendations were put forward, most notably the adoption of a new organizational methodology and methods that support the strategic direction of management in civil institutions, and work to give emotional intelligence appropriate importance.
This study aimed to identify the level of emotional intelligence and the level of strategic orientation among managers and heads of departments in Palestinian non-governmental organizations, to know the relationship between the dimensions of emotional intelligence and their strategic orientation, and to know the differences in the respondents' answers about emotional intelligence and strategic orientation, which are attributed to the variables (sex, academic qualification, age, and years of experience). To achieve these goals, the descriptive analytical approach and the questionnaire tool were used with a survey sample of (160) managers and heads of departments, i.e. (80%) of the study population. After conducting the appropriate statistical analysis, it became clear from the results that the level of emotional intelligence among the managers and heads of departments in the Palestinian non-governmental organizations was at a high degree. Likewise, all areas of emotional intelligence obtained a high degree, and they were in order: self-awareness, then motivation and enthusiasm, then empathy, Then social skills, then self-regulation. The results also revealed that the level of strategic orientation of the managers and heads of departments in those institutions got a high degree, and it became clear that there was a direct positive relationship with statistical significance between the level of emotional intelligence and the strategic orientation of the managers and heads of departments in those institutions, that is, the higher the level of emotional intelligence This increased their level of strategic orientation. The results showed that there are no differences in the average level of emotional intelligence among managers and heads of departments in the Palestinian non-governmental institutions due to the variables of gender and educational qualification, and there are differences due to the variables of age and years of experience. The results showed that there are differences in the average level of strategic orientation among managers and heads of departments in the Palestinian non-governmental institutions due to the gender variable, and the differences were in favor of females. There were no differences due to the variables of age, educational qualification, and years of experience. At the end of the study, several recommendations were put forward, most notably the adoption of a new organizational methodology and methods that support the strategic direction of management in civil institutions, and work to give emotional intelligence appropriate importance.
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Keywords
Citation
عليان، ايه رائد. (2023). واقع الذكاء العاطفي لدى الإداريين وعلاقته بالتوجه الاستراتيجي للمؤسسات غير
الحكومية(دراسة حالة منظمات NGO في ضواحي القدس ومحافظة بيت لحم) [رسالة ماجستير منشورة، جامعة
القدس، فلسطين]. المستودع الرقمي لجامعة القدس. https://arab-scholars.com/8fb6a6