الاغتراب الوظيفي وعلاقته بالأداء لدى العاملين في المؤسسات الحكومية في محافظة الخليل
أسعد إبراهيم محمد رجوب
Asaad Ibraheem Muhamad Rjoub
The current study aimed to identify job alienation and its relationship to job performance of workers in government institutions in Hebron Governorate, The study dealt with the topic as a multidimensional phenomenon as well as theoretical and field research, The problem of the study consisted in the main question about the level of job alienation and its relationship with the performance of workers in government institutions in Hebron, The importance of the study stems from the importance of its subject as a requirement of human development as well as from the paucity of research and studies that dealt with the topic of job alienation and its relationship to job performance - to the knowledge of the researcher - in Hebron Governorate. To achieve this goal, the researcher designed a questionnaire consisting of three main sections: The first section included general information about the interviewees, the second one included a measure of job alienation of workers in the government institutions in Hebron Governorate in (25) paragraphs, and the third dealt with a measure of job performance of workers in institutions Governmental in Hebron Governorate in (35) items. The study tool was applied to a sample of (378) employees ,men or women, of government institutions in Hebron Governorate. It was chosen in a random, stratified, and irregular manner. After collecting data, it was statistically treated using the Statistical Packages Program for Social Sciences (SPSS). The results of the study showed that the level of job alienation among workers in government institutions in Hebron Governorate was low with an average of (1.5) and the level of job alienation in all axes of job alienation was low except for the axis of alienation from the self with an medium degree. The results also showed that the level of their job performance was at a high level with an c average of 3.17. The behavioral performance level came with a very high degree and an average of (3.26) and the technical performance level was a high degree and an average of (3.06). The results indicated an inverse relationship between job alienation and job performance of workers in government institutions in Hebron governorate. As for the level of indicators of job alienation and its relationship with job performance, the results showed a negative relationship and statistically significant between each of the indicators of feeling helpless and feeling anomie on one hand and the performance on the other hand. Its also indicates that there is no statistically significant relationship between the following indicators of functional alienation: a sense of isolation and a sense of meaninglessness, a sense of alienation from oneself on one hand, and between job performance on the other hand. The results also showed that there are no statistically significant differences in the estimates averages of workers in the government institutions in Hebron Governorate for the feeling of job alienation according to gender, monthly income, educational qualification, age, job title, and years of experience while the results showed that there is a statistically significant relationship between the feeling of meaninglessness and the job title, and the relationship came in favor of the lower administrative groups (employees and department heads). The results also showed that there were no statistically significant differences in the estimates averages of workers in the government institutions in Hebron Governorate for their level of job performance according to gender, monthly income, educational qualification, age, job title, and years of experience. The study deduced a set of recommendations, the most important of which are: Urging officials in the government institutions to provide a degree of flexibility and freedom to the employee in determining the steps of his or her work and providing opportunities for participation in decision-making so that he or she can feel his or her importance in the institution to a high degree, which enhances his or her loyalty to the institution better. The study also prompting officials to set up systems for incentives, bonuses and promotions and provide them fairly by linking them with the results of the performance appraisal of employees, in addition to set and adopt fair fundamentals to the promotions system. It is also recommended on the need to guide and instruct employees and to take into account the appropriate job of the employee. The study concluded with a recommendation on the need to urge officials to promote and develop religious values among workers in the institution, because of its role in increasing sincerity in work and providing reassurance, psychological stability, adaptation and harmony with oneself and with others.