واقع تطبيق معايير أمن المعلومات (ISO-IEC 27002) في الجامعات الفلسطينية، وعلاقتها بجودة الخدمات المقدمة
هـمـام سالم سمارة المصري
Humam Salem Smara El masri
The aim of this study was to demonstrate the Reality of the Application of Information Security Standards (ISO-IEC 27002) in Palestinian Universities and Their Relation to The Quality of Services Provided. To achieve the objectives of the study, the analytical descriptive method was adopted. To this end, a questionnaire was designed to obtain the necessary data for this study. Distributed to the population of the study which consists of managers, administrators and employees of the senior and middle management, the information networks and information technology in public and private universities in the Gaza Strip. A random sample of 333 individuals was selected. After the data were collected, they were processed statistically through the Statistical Packages for Social Sciences (SPSS) program. The results of the study indicate that: The level of application of information security standards in the Palestinian universities was significantly by (70.75%(. The quality of services in the Palestinian universities was significantly by (70.49%). In addition, a strong correlation between the application of information security standards and the quality of services provided in Palestinian universities. The key recommendations include paying attention to the level of application of information security standards in Palestinian universities because of their relationship and its obvious impact on the quality of services provided to students. In addition, there is a need to promote the quality of services provided by Palestinian universities to students in order to attract students in light of the serious competition in the higher education sector in light of the difficult economic conditions experienced by students in Gaza strip. Keywords: Information Security, Palestinian Universities, Quality of Services.