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dc.contributor.authorHerzallah, Ahmad M.
dc.contributor.authorGutiérrez-Gutiérrez, Leopoldo
dc.contributor.authorRosas, Juan Francisco Munoz
dc.date.accessioned2018-09-16T08:07:18Z
dc.date.available2018-09-16T08:07:18Z
dc.date.issued2013-08-19
dc.identifier.citationAhmad M. Herzallah, Leopoldo Gutiérrez-Gutiérrez & Juan Francisco Munoz Rosas , Total Quality Management & Business Excellence (2013): Total quality management practices, competitive strategies and financial performance: the case of the Palestinian industrial SMEs, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2013.824714en_US
dc.identifier.urihttps://dspace.alquds.edu/handle/20.500.12213/917
dc.description.abstractThe purpose of this paper is to examine the relationship between total quality management (TQM) practices, competitive strategies – cost leadership and differentiation – and firm performance in the Palestinian economy. Within this study, TQM has been conceptualised as soft and hard practices, in congruence with the literature. An empirical analysis based upon an extensive validation process was applied to refine TQM, competitive strategies and financial performance scales. Data were collected through surveying 202 Palestinian industrial small and medium enterprises. Structural equation modelling was carried out to test the anticipated relationships. Results derived from this study show that TQM practices have an indirect, positive and significant relationship with financial performance through competitive strategies. In addition, a direct, positive and significant relationship between competitive strategies and financial performance was observed. Results derived from this study might help managers to implement TQM practices in order to effectively allocate resources and improve financial performance.en_US
dc.language.isoen_USen_US
dc.publisherRoutledgeen_US
dc.subjectTQMen_US
dc.subjectcost leadershipen_US
dc.subjectdifferentiation strategyen_US
dc.subjectsmall and medium enterprisesen_US
dc.subjectPalestineen_US
dc.subjectmanufacturing sectoren_US
dc.titleTotal quality management practices, competitive strategies and financial performance: the case of thePalestinian industrial SMEsen_US
dc.typeArticleen_US


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