Total quality management practices, competitive strategies and financial performance: the case of thePalestinian industrial SMEs

dc.contributor.author Herzallah, Ahmad M.
dc.contributor.author Gutiérrez-Gutiérrez, Leopoldo
dc.contributor.author Rosas, Juan Francisco Munoz
dc.date.accessioned 2018-09-16T08:07:18Z
dc.date.available 2018-09-16T08:07:18Z
dc.date.issued 2013-08-19
dc.description.abstract The purpose of this paper is to examine the relationship between total quality management (TQM) practices, competitive strategies – cost leadership and differentiation – and firm performance in the Palestinian economy. Within this study, TQM has been conceptualised as soft and hard practices, in congruence with the literature. An empirical analysis based upon an extensive validation process was applied to refine TQM, competitive strategies and financial performance scales. Data were collected through surveying 202 Palestinian industrial small and medium enterprises. Structural equation modelling was carried out to test the anticipated relationships. Results derived from this study show that TQM practices have an indirect, positive and significant relationship with financial performance through competitive strategies. In addition, a direct, positive and significant relationship between competitive strategies and financial performance was observed. Results derived from this study might help managers to implement TQM practices in order to effectively allocate resources and improve financial performance. en_US
dc.identifier.citation Ahmad M. Herzallah, Leopoldo Gutiérrez-Gutiérrez & Juan Francisco Munoz Rosas , Total Quality Management & Business Excellence (2013): Total quality management practices, competitive strategies and financial performance: the case of the Palestinian industrial SMEs, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2013.824714 en_US
dc.identifier.uri https://dspace.alquds.edu/handle/20.500.12213/917
dc.language.iso en_US en_US
dc.publisher Routledge en_US
dc.subject TQM en_US
dc.subject cost leadership en_US
dc.subject differentiation strategy en_US
dc.subject small and medium enterprises en_US
dc.subject Palestine en_US
dc.subject manufacturing sector en_US
dc.title Total quality management practices, competitive strategies and financial performance: the case of thePalestinian industrial SMEs en_US
dc.type Article en_US
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