تأثير المهارات الناعمة في تحسين أداء موظفي المؤسسات العامة (دراسة حالة وزارة الداخلية الفلسطينية)
Date
2020-01-15
Authors
سائد عايش عبد دسة
Saed Ayesh Abed Dassa
Journal Title
Journal ISSN
Volume Title
Publisher
Al-Quds University
Abstract
The study aimed to investigate the effect of soft skills on improving performance
of public sector in Palestine .
The researcher has adopted the exploratory descriptive approach to achieve the
study objectives. A representation stratified random of the study is consisted of
40% individuals of 423 employees in the supervisory management level at the
ministry, from all over the West Bank branches of the Interior ministry of
Palestine. The questionnaire which used a 5-point Likert scale questions and
was built from eight main axes, seven for the independent variable and an eighth
axis for the dependent variable.
The study concluded that there is a positive relationship between soft skills and
performance of the ministry. The study shows that the Ministry of Interior staff
possesses highly soft skills .
Results also indicate, that the level of performance is of high level (was
fundamentally affected by a number of soft skills (planning, team work,
communication and communication (
The findings from the study revealed that, there are statistically significant
differences in the level of performance attributable to one of the demographic
variables, which is gender, and the differences were in favor of males. As for the
rest of the variables, there are no differences.
The study recommended that more soft skills be integrated into the performance
management system to increase the overall performance of the Ministry.