Adoption of Balanced Scorecard (BSC) in Palestinian Corporations

Abstract

This paper examines the extent of Balanced Scorecard (BSC) adoption and implementation among Palestinian listed corporations as a performance evaluation tool, and explores whether Palestinian corporations realize the importance of non-financial measures of BSC in their performance evaluation process as well. For that, collected data through questionnaire directed to top level management of Palestinian Corporation including Chief Executive Officer (CEO), Chief Financial Officer (CFO), Internal Auditor and Controller has been analyzed using statistical software of SPSS. Our findings show only 30% of surveyed corporations have fully adoption of BSC, 42% of them have partially adoption while rest corporations have not been adopted BSC at all. Although the majority of Palestinians corporations realize the importance of BSC adoption in full, financial measurements are still considered the most important indicators in evaluation process of corporation’s performance. In case of non-financial measurements, all surveyed corporations realize the importance of BSC customer perspective while importance of other perspectives has different views between corporations. Only Banking sector realize the importance of growth and learning perspective and has the priority in periodically performance evaluation process in order financial perspective. Finally, respondents of questionnaire who realize the importance of BSC implementation, indicate corporations readiness to bear cost and to recruit all needed human and non-human resources toward BSC fully adoption.