رضا المنتفعين عن جودة خدمات البلديات في محافظة رام الله والبيرة بلديةالبيرة أنموذج
Date
2020-08-12
Authors
حسين أمين حسين قلالوة
Husain Ameen Husain Qalalwa
Journal Title
Journal ISSN
Volume Title
Publisher
Al-Quds University
Abstract
The current study aimed to identify the satisfaction of the beneficiaries about the quality of municipal services in Ramallah and Al-Bireh: Al-Bireh Municipality is a model, in light of the study of independent variables that include, and the impact of these variables on The variable that measures the satisfaction of the beneficiaries of the quality of the services of the municipality of beer, and for this purpose the researcher used the descriptive analytical method, it is the appropriate method for this study, so that the study community of all the beneficiaries of the services of the municipality of Beer, provided that the study tool is a questionnaire consisting of (38) paragraphs, The questionnaires were distributed to the study community and retrieved 311 questionnaires, according to their stability factor, where the researcher used the Cronbach Alpha equation and the value of the coefficient (internal consistency) of the scale as a whole (0.97).
Based on the analysis of the results of the surveys using the spss, it was found that (tangible elements) had the lowest coefficient of variation, while (response speed) had the highest coefficient of variation.
The hypothesis that "there are no statistically significant differences at the level of statistical significance (≤α 0.05) was rejected to satisfy the beneficiaries of the quality of municipal services in Ramallah and Al-Bireh
governorate, the municipality of Al-Bireh as a model. We accept the alternative assumption that there are statistically significant differences on all areas and on the total area except the area of safety.
Based on the results of the study and the conclusions, the study made the following recommendations:
The municipal administration should provide sufficient number and type of staff to work to improve the quality of services and the need for employees to be careful and prevent errors in transactions. To promote the principle of concern for the citizen when he visits the municipality and make him feel known to the employees.