Social Support, Quality of Services, and Job Satisfaction: Empirical Evidence from Palestinian Social Workers
Social Support, Quality of Services, and Job Satisfaction: Empirical Evidence from Palestinian Social Workers
Date
2019-10-22
Authors
Safadi, Najwa Sado
Journal Title
Journal ISSN
Volume Title
Publisher
Oxford University Press (OUP)
Abstract
This study examines the predictors of job satisfaction among public sector social workers
in occupied Palestinian territories. Using a quantitative design, data were collected in
summer of 2016 through a paper-based, self-administered questionnaire (N = 237).Using
hierarchical multiple regression, the three models explained 15 percent to 32 percent of
the variance in job satisfaction. In the final model, coefficient indicated that monthly
income, contract work status, service orientation, and supervisory support are related
to job satisfaction. Respondents with more children and lower salaries showed lower
levels of job satisfaction. Respondents who are working as temporary contract workers,
who have positive attitudes toward the social work profession, and who have positive
attitudes toward supervisory support are more likely to be satisfied with their job. Implications
for administrative practice and policy are presented.
Description
Keywords
job satisfaction, Palestine, service effectiveness, service orientation, social support