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dc.contributor.authorSayyad, Nermeen
dc.date.accessioned2019-03-05T10:18:13Z
dc.date.available2019-03-05T10:18:13Z
dc.date.issued2017-07-03
dc.identifier.issn2241-3022
dc.identifier.urihttps://dspace.alquds.edu/handle/20.500.12213/4748
dc.description.abstractThe purpose of this article is to examine the relationship between Total Quality Management (TQM) practices and their effects on firms’ performances’ in Palestine. It also aims to discuss management commitment, employee involvement, training and education, reward and recognition on quality improvement within 57 Palestinian firms. The study employs survey data collected from Palestinian manufacturing and service firms. The results of this study revealed that management commitment, employee involvement, training, education, rewards and recognition are significantly positively associated with firms’ quality improvement practice. It was perceived that employee involvement was a dominant factor for quality improvement; it was associated with significant improvements in firms’ quality improvement.en_US
dc.language.isoenen_US
dc.publisherScienpress Ltd,en_US
dc.subjectTotal quality managementen_US
dc.subjecttrainingen_US
dc.subjectassuranceen_US
dc.subjectquality improvement firmsen_US
dc.subjectPalestineen_US
dc.titleThe Relationship between Total Quality Management Practices and Their Effects on Firms Performance in Palestineen_US
dc.typeArticleen_US


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