The Relationship between Total Quality Management Practices and Their Effects on Firms Performance in Palestine

dc.contributor.author Sayyad, Nermeen
dc.date.accessioned 2019-03-05T10:18:13Z
dc.date.available 2019-03-05T10:18:13Z
dc.date.issued 2017-07-03
dc.description.abstract The purpose of this article is to examine the relationship between Total Quality Management (TQM) practices and their effects on firms’ performances’ in Palestine. It also aims to discuss management commitment, employee involvement, training and education, reward and recognition on quality improvement within 57 Palestinian firms. The study employs survey data collected from Palestinian manufacturing and service firms. The results of this study revealed that management commitment, employee involvement, training, education, rewards and recognition are significantly positively associated with firms’ quality improvement practice. It was perceived that employee involvement was a dominant factor for quality improvement; it was associated with significant improvements in firms’ quality improvement. en_US
dc.identifier.issn 2241-3022
dc.identifier.uri https://dspace.alquds.edu/handle/20.500.12213/4748
dc.language.iso en en_US
dc.publisher Scienpress Ltd, en_US
dc.subject Total quality management en_US
dc.subject training en_US
dc.subject assurance en_US
dc.subject quality improvement firms en_US
dc.subject Palestine en_US
dc.title The Relationship between Total Quality Management Practices and Their Effects on Firms Performance in Palestine en_US
dc.type Article en_US
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