العوامل المحفزة للطاقم الطبي: مقارنة بين المستشفيات الحكومية والمستشفيات غير الحكومية في جنوب الضفة الغربية/فلسطين
Determinants and Motivational Factors of Healthcare Staff: A Comparison between Governmental and Non-Governmental Hospitals in the South of West Bank / Palestine
تامر شوقي فرح عوض
Tamer S F Awad
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Background: Palestine is a low-income country with very limited resources. Human resources are the most valuable resource for the country. Human resource management determines how to use other resources in order to achieve organizational goals. Aim: To identify and compare the motivational factors of healthcare workers and its determinants in the Palestinian hospitals in the South of West Bank. Methods: A quantitative cross sectional study design was used. Data collection was through self-administered questionnaire. A total of 297 healthcare workers participated in this crosssectional survey from four major hospitals in Bethlehem and Hebron. The study was conducted between June and October, 2015. Data collection tool included 18 motivational factors that were found in the literature. Other demographic characteristics were also collected. Descriptive and inferential statistics were used for data analysis by using SPSS version 16. Findings: Working according to ethics, helping people, recognition, reward and appreciation, ensuring job security, continuous education and opportunities for growth were major motivational factors for choosing work place (P<0.01). On the other hand, ensuring jobsecurity, full/part-time positions, sharing creativity and leadership, continuous education, working and living conditions and opportunities for advancement were major motivational factors to do work properly (P<0.01). Regarding place of work, healthcare workers in nongovernmental hospitals have experienced significantly higher motivational factors for choosing work place than those in governmental hospitals (P<0.05). Moreover, duration of work was an important motivational factor for choosing work place (P<0.05). Conclusion: Improving healthcare workers’ motivation is a vital process towards having better quality of health services. It requires support from managers and enhancing good management practices. The findings of this study suggests that further efforts should be extended in some aspects such as job security, continuous education, recognition, reward and appreciation, working and living conditions and opportunities for growth. Keywords: Motivational factors, healthcare workers, Palestine.