Health Management

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Browsing Health Management by Author "Helmy Jameel Abu Dalal"

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    Employees' Perspectives about Communication at the Palestine Red Crescent Society
    (Al-Quds University, 2011-02-27) Helmy Jameel Abu Dalal; حلمي جميل ابو دلال
    Communication is an essential factor for the success of any organization. It shapes the organization culture and influences the major functions inside the organization including control, motivation, change, decision making and information exchange. This study aimed to assess employees’ perspectives about communication at the Palestine Red Crescent Society (PRCS). The design of this study is a descriptive, analytic, cross sectional one. Stratified random sampling technique was used to select 300 employees. Self-administered questionnaire was distributed and data was analyzed by using the SPSS. The response rate was 87%. Content validity was validated by experts and Cronbach's Alpha consistency test equals 0.864.The result of this study showed that the majority of employees were males (69.3%) and married (85%). The mean age of the PRCS employees was 35.39 years. The most academic qualification hold was Bachelor's Degree (35.2%). Also the result showed that the most commonly communication tool in use during emergency is the mobile (47%), while during routine work face to face is more preferrable (61.7%). Furthermore, the study revealed that the mean of the knowledge dimension equals 3.97 (79.3%), the mean of the perception dimension equals 4.01 (80.2%), the mean of the filed “skills and practice” equals 4.03 (80.5%) and the mean of the filed communication gaps equals 2.96 (59.2%).About half of the employees were satisfied about the current communication level within the organization. Sixty two of the employees didn’t get any training courses in communication skills. About 50% of PRCS employees were facing conflict in the organization and 68% of them had admitting that there are gaps in communication in the organization. Sixty percent of PRCS employees believed that the PRCS administration gives high concern to develop the communication process within the organization.The study revealed the age group 45-50 were having the highest mean with statistically significant differences than the other age groups. Master Degree/PhD holders, employees having more than 15 years of experience and the administrators elecited higher scores in communication skill and practices than their counterpart groups with statsical significant differences (P value is less than 0.05). In contarty, gender, number of family members and work setting didn’t statistically significantly affecting the perceptions about communication among PRCS employees. The study conclude that inservice education, holding training programs and workshop should be established in order to improve the communication process. Developing the PRCS managers’ skills to communicate and interact with their employees is essential.