Assessment of Management Training Needs Among Health Managers in Governmental Hospitals
Date
2008-10-05
Authors
Naeem Hassan Mohamed AlGhareeb
نعيم حسن محمد الغريب
Journal Title
Journal ISSN
Volume Title
Publisher
Al-Quds University
Abstract
تحديد الاٍحتياجات التدريبية الإدارية للمدراء في مستشفيات وزارة الصحة، 2008م"
ملخص
الإدارة في أي مستوى هي من الوظائف المعقدة وتحتاج إلي مهارات محددة ومتعددة وإلي المعرفة, وكثير من هذه الصفات يتم تنميتها بالخبرة, ولكن تعلم كيفية أن تكون مديرا فاعلاً ليس بالشيء الصعب وهي كالرحلة, وبرامج التدريب تلعب دورًا مهمًا في التطوير الإداري, وإن تطوير مهارة جديدة وترسيخ معرفة جديدة من شأنه أن يزداد ببرامج التدريب, والهدف من هذه الدراسة هو لفهم وإدراك ما هي المعرفة والمهارات التي يحتاجها المدراء في المستشفيات الحكومية في قطاع غزة لتساعدهم في إنجاز وأداء أفضل في إداراتهم ولأقسامهم.
الإستبيانات تم توزيعها علي 180 من مدراء الإدارة الوسطى والإدارة الدنيا في مستشفيات وزارة الصحة الفلسطينية في محافظات قطاع غزة بطريقة العينة العشوائية المنتظمة وإستخدام برنامج الرزم الإحصائية للعلوم الاجتماعية (SPSS) لتحليل العينة. ومن هؤلاء كان 45 طبيبًا و34 من الإداريين و88 من التمريض.
وكان من أهم نتائج الدراسة أن 56.9% من المدراء المبحوثين لم يتلقوا أي تدريب في المجال الإداري والبقية تلقوا بعض التدريب في دروس وفي ورشات عمل لمدة بضعة أيام فقط, بشكل عام مدى إدراك ومعرفة المدراء بمسؤولياتهم منخفضة علي وجه الخصوص بالنسبة35.4% منهم, ومعظم الذين إستجابوا للمسح لم يكونوا واثقين في مواضيع التخطيط و التنظيم و الإشراف والمتابعة للخدمات الصحية, عدم الثقة هذا يعكس مدي الإنخفاض (75%) في المعرفة بدائرة التخطيط, بصفة عامة هناك معرفة محدودة بأهمية نظام المعلومات للإدارة الصحية وإستخداماتها, وهذا يعكس غياب نظام هدفه التقييم وكان 47.3% من المبحوثين أعطوا أولوية لمنطقة نظام المعلومات للإدارة الصحية من ضمن إحتياجاتهم الإدارية التدريبية.
بشكل عام القسم الأكبر والغالبية من الإحتياجات الإدارية كانت واضحة وملائمة للإحتياج الحقيقي للمدراء الصحيين في كل من التخطيط (75%) , التنظيم ( 58.1%), الإشراف والمتابعة (56.9%), التوجيه (50.9%), نظام المعلومات الصحية (47.3%), التقييم ومراقبة الجودة (43.7%).
بسبب أهمية الدور الذي تلعبه برامج التدريب لتحسين والرقي بالمعرفة والمهارة والسلوك لكل من الموظفين والمدراء, لذلك يجب بذل جهد أكثر لتغطية جميع جوانب برامج التدريب ومن ضمنها تقييم وتحديد الإحتياجات التدريبية عن طريق إجراء أبحاث ودراسات تهتم بهذا النشاط علي مستوي الدولة و علي مستوي المؤسسة وأيضا علي مستوي الموظفين ليكونوا مدركين أكثر بأهمية هذا النشاط بالنسبة لهم.
وإهتمام أكثر يجب أن يعطى لعملية تقييم وتحديد الإحتياجات التدريبية, بمعنى أن يتم إختيار طرق عملية أكثر, اَخذين بالحسبان مظاهر البيئة المحيطة بعمل الموظفين و إختيار أفضل لمدراء مؤهلين وقادرين علي تحمل مسؤولية مثل هذه النشاطات.
Management at any level is a complex function requiring multiple skills and specific, relevant knowledge. Many of these proficiencies are naturally developed through experience. But learning how to be an effective manager is not a destination, it's a journey, training programs play an important part in management development. The development of new skills and the retention of new knowledge can be enhanced by training programs. The purpose of this study is to understand what knowledge and skills are needed by managers in governmental hospitals in Gaza-Strip which would assist them perform better in their organizations and their departments. Self-administered questionnaires were distributed to 180 middle line managers and first line managers in MOH governmental hospitals in Gaza-Strip governorates, were chosen from all MOH governmental hospitals in Gaza-Strip governorates by systematic random sampling method and the sample was chosen from management level (first line managers and middle line managers) . SPSS (Statistical Package for Social Science) software version 11 was used to process the data. Of these, 45 were physicians, 34 were administrator, and 88 were nurses. The main research findings include that. It was found that 56.9 % of surveyed managers have obtained no management training courses. The remaining who has received some training, most attended courses or workshops that lasted only a few days. Overall, the extent of awareness of health managers’ responsibilities is low. In particular, it is poor and very poor for 35.4% of them. Most of the survey respondents do not feel confident with planning, organizing, supervision and monitoring of health services. This lack of confidence is reflected in the poor (75%) knowledge of the planning cycle. Generally, there is limited awareness of the importance of Health Management Information System (HMIS) and its use. This is reflected by the absence of a system aimed at evaluating 47.3 of respondents prioritized their management training needs in the area of Health Management Information System Overall, the major training needs that emerge from the matching of the perceived and the actual needs of health managers are in the areas of planning (75%), organizing (58.1%), supervision and monitoring (56.9%), directing (50.9%), health information system (47.3%), and evaluation and quality assurance (43.7%). Because of the important role played by the training programs to upgrade the knowledge, skills and attitudes of both employees and managers, therefore, more effort should be paid to all aspects of training programs, including training needs assessment, by implementing more research and studies concerned with this activity, for the country, organization and the employees to become more aware of the importance of this activity for them. More attention should be paid to assessing training needs process, in terms of selecting more practical approaches, taking into account the aspects of the environment in which the employees work and selection of better-qualified managers who are responsible for such activity.
Management at any level is a complex function requiring multiple skills and specific, relevant knowledge. Many of these proficiencies are naturally developed through experience. But learning how to be an effective manager is not a destination, it's a journey, training programs play an important part in management development. The development of new skills and the retention of new knowledge can be enhanced by training programs. The purpose of this study is to understand what knowledge and skills are needed by managers in governmental hospitals in Gaza-Strip which would assist them perform better in their organizations and their departments. Self-administered questionnaires were distributed to 180 middle line managers and first line managers in MOH governmental hospitals in Gaza-Strip governorates, were chosen from all MOH governmental hospitals in Gaza-Strip governorates by systematic random sampling method and the sample was chosen from management level (first line managers and middle line managers) . SPSS (Statistical Package for Social Science) software version 11 was used to process the data. Of these, 45 were physicians, 34 were administrator, and 88 were nurses. The main research findings include that. It was found that 56.9 % of surveyed managers have obtained no management training courses. The remaining who has received some training, most attended courses or workshops that lasted only a few days. Overall, the extent of awareness of health managers’ responsibilities is low. In particular, it is poor and very poor for 35.4% of them. Most of the survey respondents do not feel confident with planning, organizing, supervision and monitoring of health services. This lack of confidence is reflected in the poor (75%) knowledge of the planning cycle. Generally, there is limited awareness of the importance of Health Management Information System (HMIS) and its use. This is reflected by the absence of a system aimed at evaluating 47.3 of respondents prioritized their management training needs in the area of Health Management Information System Overall, the major training needs that emerge from the matching of the perceived and the actual needs of health managers are in the areas of planning (75%), organizing (58.1%), supervision and monitoring (56.9%), directing (50.9%), health information system (47.3%), and evaluation and quality assurance (43.7%). Because of the important role played by the training programs to upgrade the knowledge, skills and attitudes of both employees and managers, therefore, more effort should be paid to all aspects of training programs, including training needs assessment, by implementing more research and studies concerned with this activity, for the country, organization and the employees to become more aware of the importance of this activity for them. More attention should be paid to assessing training needs process, in terms of selecting more practical approaches, taking into account the aspects of the environment in which the employees work and selection of better-qualified managers who are responsible for such activity.