Perceived relationship between employees satisfaction and quality of services at BASR's Specialized Hospital.

Ibrahim Ghawali
ابراهيم غوالي
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Al-Quds University
This Research aimed to determine the perceived relationship between job satisfactions on employee performance among employees at Bethlehem Arab Society for Rehabilitation in Bethlehem. Methodology: A descriptive cross-sectional design consisted of 380 employees working in the Bethlehem Arab Society for Rehabilitation by filling questionnaires. Data was collected with a questionnaire being filled out by participants, knowing that the questionnaire is consisted of 59 questions divided into three sections covering the personal and the occupational characteristics, along with employee’s satisfactions characteristics, and the perceived quality characteristics. Findings: During the research, 185 questionnaires have been distributed, 182 were collected back knowing that 4 of them were invalid, which means that participation rate for the questionnaires was 96.2%. Number of Male Participants (57.9%) were higher that Women Participants (42.1%). Age is also categorized to three categories (16-25) category, (26-35) category, and (36-45) category. The marital status categorized to single category (61.8%), and married category (38.2%). Living places were also involved in the questionnaire, where participants from cities were 47.2%, participants from villages were 42.8%, and participants from camp were 9%. Participants were also categorized based on their years of experience, (1-5) years with a percentage of 68.5%, (6-10) years with a percentage of 24.2%, and (11-above) years with a percentage of 7.3%. Finally, the salary variable less than 1500 (3.9%), from 1500 to 2000 (17.4%), from 2000 to 4000 (69.1%), and from 4000 to 5500 (9.6%). Conclusion: Employee’s Satisfaction was on moderate. Marking the factors that affect the both main variable levels (Employee Job Satisfaction and the perceived quality of services) and their effect on work productivity. We concluded that Job Satisfaction among BASR employees is moderate. Relative Salary was most important factor to take into consideration, along with fairness in rewards distribution among employees which has a direct relationship with performance