توجهات الإداريين نحو تعزيز الأداء الوظيفي والهندسة الإدارية في مستشفيات محافظة رام الله والبيرة
Date
2014-07-10
Authors
ابراهيم عادل احمد العناقوه
ibrahim adel ahmad alanaqua
Journal Title
Journal ISSN
Volume Title
Publisher
AL-Quds University
جامعة القدس
جامعة القدس
Abstract
Management reengineering is a modern administrative tool used by organizations to improve
their performance in the 1990s. Management engineering means the principal rethinking and
redesign of administrative processes in order to achieve drastic improvements that are
substantially superior and not a marginal improvement in performance criteria characterized
by high cost, quality and speed. In light of the challenges facing various organizations and
institutions, including hospitals, it is necessary to search for concepts and new management
methods to deal with complex environmental variables. This management reengineering
approach is necessary to meet the basic requirements and objectives of each hospital looking
for efficiency and effectiveness and to maintain its survival and continuity.
This study aimed to identify factors that enhance job performance among workers in hospitals in
Ramallah and Al-Bireh from the perspective of management engineering as well as to illustrate the
impact of management engineering on the determination, design and execution of administrative
processes and consequently their effect on job performance in terms of efficiency and effectiveness.
This study was conducted during the period from December 2013 to March 2014. It included
a number of governmental, private and non-governmental hospitals. The study included a
specific management levels within those hospitals. The study is one of the early studies that
have addressed in more details the enhancement of job performance among hospital workers
in Ramallah and Al –Bireh from the perspective of management engineering.. This study
used a descriptive approach and a self-administered questionnaire based on Likert scale, as a
study tool. The questionnaire was distributed to all study population of 91 persons and the
response rate was 76.3%. Data were analyzed statistically using the Chi-square test,
independent sample t-test and Pearson correlation.
The study revealed that hospitals determine their administrative processes with a high degree. But
they need to pay more attention and interest in the design of their administrative processes. Hospitals
need to train their staff and improve their performance and to pay more attention to monitoring
and empowerment of their staff. The study revealed that hospitals work to improve their
administrative processes but at intermediate degree. Hospitals also work to keep pace with
technological advances slightly. The studied hospitals work to reduce the running costs at a
high degree and to improve the service quality at an intermediate degree. Additionally,
hospitals work to integrate the administrative processes moderately. The study has concluded
that there is a strong correlation between factors of management engineering and job
performance of workers in hospitals in Ramallah and AL-Bireh.
The study recommends that hospitals focus on the training and empowerment of their
workers which will lead to improving job performance and satisfaction of clients. Hospitals
need to activate the monitoring function that will lead to determination of faults, problems
and obstacles facing their work and providing suitable solutions for them. Hospitals also
need to activate a system of financial and moral incentives, which stimulates employees and
stakeholders to develop their performance and increase their loyalty. It is also important to
pay attention to the development of the technological side and keep up with technological
developments in order to improve performance and improve the quality of services provided
to beneficiaries, as well as making contribute to reducing the time and effort in executing
their work. Hospitals need to pay greater attention to the design of administrative processes
in terms of flexibility and efficiency in order to ensure the achievement of the desired goals.
There is a need to pay greater attention to the outputs in terms of their quality and how to
take advantage of them.
There were no statistical significant relating to the call to Reengineering and its positive
results of inter-sectoral, but the public sector is the one who called for the Reengineering
and results of the positive more than any other sector, it followed by the private then NGOs
sectors; this is due to the nature, structure, and composition of challenges that face each
sector.
The study concluded the need to need to apply Reengineering hospitals in Ramallah and alBireh,
although there is a difference between the sectors in the order of priorities and the
need to apply Reengineering. The study also concluded that there is a strong correlation
between the elements of administrative engineering and enhance the functionality of the
workers in the hospitals in Ramallah and al-Bireh.
Description
Keywords
بناء المؤسسات والتنمية البشرية , Institutional Building & Human Res. Dev.
Citation
العناقوه، ابراهيم عادل. (2014). توجهات الإداريين نحو تعزيز الأداء الوظيفي والهندسة الإدارية في مستشفيات
محافظة رام الله والبيرة [رسالة ماجستير منشورة، جامعة القدس، فلسطين]. المستودع الرقمي لجامعة القدس.
https://arab-scholars.com/9660f6