Maternal Satisfaction Level with Delivery Services And Associated Factors At Non-Govermental Hebron Hospitals
Date
2023-01-09
Authors
Ala' Imad Mohammad Eid
الاء عماد محمد عيد
Journal Title
Journal ISSN
Volume Title
Publisher
Al-Quds University
Abstract
يعتبر رضا الأمهات مؤشرا ومعيارا مهما لتقييم الرعاية الصحية وجودة الرعاية التمريضية. يعد تقييم الرضا عن خدمات رعاية الأمومة أمرًا ضروريًا ويلعب دورًا مهمًا في الاستخدام المستقبلي لخدمة الرعاية الصحية. علاوة على ذلك، يمكن تقييم رعاية التوليد على أنها آمنة ومحترمة وميسورة التكلفة عندما يفهم مقدمو الرعاية منظور المرأة واحتياجاتها أثناء الولادة وعندما يعالجونها كجزء من برنامج تحسين الجودة. الهدف من الدراسة. معرفة مدى رضا الأمهات بعد الولادة عن خدمات الرعاية المقدمة للأم بعد الولادة في مستشفيات الخليل الغير حكومية. الطريقة المستخدمة في الدراسة. تم استخدام البحث الكمي / المقطعي في ثلاثة مستشفيات غير حكومية في الخليل ، فلسطين. تم اختيار عينة بحث مكونة من 250 من الأمهات بعد الولادة للدراسة بشكل ملائم مع استخدام استبيان منظم. تم تحليل وتفسير النتائج بمساعدة الإحصاء الوصفي والاستنتاجي. نتائج الدراسة. بينت الدراسة أن (50.8٪) من الأمهات راضيات عن خدمة الولادة بينما (49.2٪) غير راضيات. لقد أبدت الأمهات ارتياحًا كبيرًا تجاه الجوانب المتعلقة بالمهنيين الصحيين، والرعاية التمريضية في المخاض، والمعلومات والمشاركة في صنع القرار، ورعاية ما بعد الولادة ، وغرف المستشفيات، ومرافق المستشفى، واحترام الخصوصية وتلبية التوقعات الافتراضية. من ناحية أخرى ، كانت الأمهات أقل رضا تجاه جوانب الراحة والالتقاء بالطفل. لم يكن هناك ارتباط ذي دلالة إحصائية بين الخصائص الاجتماعية والديموغرافية ورضا الأمهات. فيما يتعلق بالخصائص التوليدية للأمهات ، فقد زاد رضا الأمهات بالزيارة المنتظمة لعيادات الرعاية السابقة للولادة. استنتاج. فقط نصف الأمهات كن راضيات عن خدمة التوصيل. يحتاج مقدمو الرعاية الصحية إلى فهم كامل لاحتياجات الأمهات.
Background. Maternal satisfaction is considered an important indicator and criterion for evaluation of health care and quality of nursing care. Evaluation of satisfaction with maternity care services is essential and play an important role in the future utilization of health care service. Moreover, care delivery can be evaluated as safe, respectful and affordable when care providers understand the woman’s perspective and her needs during childbirth and when they address them as a part of quality-improvement programme. Objectives. To find out the maternal satisfaction after delivery among postnatal mothers in non-govermental Hebron hospitals, and also to assess the maternal satisfaction level and associated factors among them. Method. A quantitative/cross sectional design was used at non-govermental hospitals in Hebron, Palestine. The study used a conveniently sampling method and a total of 250 mothers participated in the study. Data analysis was done by the spss version 28 , both descriptive and inferential statistics was used. Results. The study shows that (50. 8%) of the mothers were satisfied with the delivery service, while (49.2%) were disatisfied. Mothers had shown high satisfaction towards the perception of health professionals, nursing care in labor, information and involvement in decision making, postpartum care, hospital rooms, hospital facilities, respect for privacy and meeting mothes expectations. On the other hand, mothers were less satisfied towards aspects of comforting and meeting the baby. There was no statistically significant association between sociodemographic characteristics and maternal satisfaction. Related to obstetric charactraistics of the mothers, maternal satisfaction was increased with regular visiting to the antenatal care clinics. Conclusion. Only half of mothers were satisfied by the delivery service. Healthcare providers need to fully understand the needs of the mothers .
Background. Maternal satisfaction is considered an important indicator and criterion for evaluation of health care and quality of nursing care. Evaluation of satisfaction with maternity care services is essential and play an important role in the future utilization of health care service. Moreover, care delivery can be evaluated as safe, respectful and affordable when care providers understand the woman’s perspective and her needs during childbirth and when they address them as a part of quality-improvement programme. Objectives. To find out the maternal satisfaction after delivery among postnatal mothers in non-govermental Hebron hospitals, and also to assess the maternal satisfaction level and associated factors among them. Method. A quantitative/cross sectional design was used at non-govermental hospitals in Hebron, Palestine. The study used a conveniently sampling method and a total of 250 mothers participated in the study. Data analysis was done by the spss version 28 , both descriptive and inferential statistics was used. Results. The study shows that (50. 8%) of the mothers were satisfied with the delivery service, while (49.2%) were disatisfied. Mothers had shown high satisfaction towards the perception of health professionals, nursing care in labor, information and involvement in decision making, postpartum care, hospital rooms, hospital facilities, respect for privacy and meeting mothes expectations. On the other hand, mothers were less satisfied towards aspects of comforting and meeting the baby. There was no statistically significant association between sociodemographic characteristics and maternal satisfaction. Related to obstetric charactraistics of the mothers, maternal satisfaction was increased with regular visiting to the antenatal care clinics. Conclusion. Only half of mothers were satisfied by the delivery service. Healthcare providers need to fully understand the needs of the mothers .