مستوى رضا النساء المتزوجات من خدمات الصحه الانجابيه والمقدمة في منطقة رام الله. فلسطين
Date
2011-01-15
Authors
أيمن حسن عبد ابومحسن
Ayman Hasan Abed Abu Muhsen
Journal Title
Journal ISSN
Volume Title
Publisher
AL-Quds University
جامعة القدس
جامعة القدس
Abstract
Reproductive health (RH) in a community compromise the main aspect of overall
community health where patient satisfaction with this aspect contributes to increase the
quality of the service provided and patient participation at his/her treatment.
The main aim of this study was to assess married female level of satisfaction with
reproductive health care services provided at Ramallah district- Palestine.
The population of the study consists of all married females who seek reproductive health
service from a reproductive health centers in Ramallah district. A total of 300 married
females were targeted for the study and interviewed while existing from the centers, 30 of
them were piloted and excluded from the study, a total of 248 female were responded from
the rest 270 yielding to respond rate of 91.8%.
A pre tested Likert five scale questionnaire were used, six domains of satisfaction were
studied for satisfaction (quality of service, informativeness, accessibility to the centers,
waiting time, gender sensitivity and privacy).
The results revealed a relatively high satisfaction (64.2% satisfied and 29% were strongly
satisfied) with reproductive health service provided at Ramallah from different providers;
Governmental, United Nations Relief and Work Agency, and Non Governmental
Organizations.
Despite this evidence of satisfaction, the study results show that there are some leading
factors of dissatisfaction attributed to a range of factors as; long waiting time to enter the
examination room, gender of the service provider and privacy tools as; shutters, and
screens, some of them are harder to control thanother.
In relation to the type of provider, it was found that governmental organizations had the
highest level of participant’s satisfaction, followed by the NGOs which was ranked
secondly, while the UNRWA had the lowest level of satisfaction. In addition, results
revealed that centers located in villages and nearby the participants resident area had
higher level of participant’s satisfaction from the centers located in cities.
This relatively high satisfaction finding could be justified to the enhancements done on
reproductive health services by different providers in the past few years while taking into
consideration the sensitive needs of this type of services, and due to the competition andgeneral development all aspects especially in terms of coverage, fund raising, well trained
human resources and quality dimensions.
From the results of this research, it is highly recommend to raise the community awareness
regarding the importance of their reproductive health and to incease the number of
resources and logestics to ease the access to reproductive health centers,. In addition, other
recommendation should take place onsite as: reducing the waiting time before interring the
exam room; the heath practitioner to be from the same gender while delivering a
reproductive health service, it was emphasized that all health staff have to introduce
themselves before starting the reproductive health examination.
Staff caring and cooperation, the availability of privacy in addition to the service quality
and specialized female staff are all considered to be very important factors in directing
participants to the type of provider of a reproductive health service point to get the service
from..
Description
Keywords
السياسات والاداره الصحية , Policies & Health Management