اتجاهات أعضاء المجالس البلدية نحو تطبيق إدارة الجودة الشاملة في بلديات جنوب الضفة الغربية وعلاقتها بالأداء المتوقع
Date
2008-05-04
Authors
عوني محمد خليل رجعي
Awni Mohammed Khaleel Rejee
Journal Title
Journal ISSN
Volume Title
Publisher
AL-Quds University
جامعة القدس
جامعة القدس
Abstract
أجريت هذه الدراسة في النصف الثاني من العام 2007م، وقد اقتصرت هذه الدراسة على بلـديات
جنوب الضفة الغربية، والتي تكونت من 25 بلدية مصنفة (A,b,c) في محافظتي الخليل وبيـت
لحم، وكان مجتمع الدراسة هم أعضاء المجالس البلدية، وأخذت عينة مكونة من (163) مفردة مـن
مجتمع الدراسة البالغ (301) عضو.
هدفت هذه الدراسة إلى التعرف على اتجاهات أعضاء المجالس البلدية نحو تطبيـق إدارة الجـودة
الشاملة في بلديات جنوب الضفة الغربية، والاختلاف في الاتجاهات حسب متغيرات المؤهل العلمي
والتخصص وعدد سنوات الخبرة والعمر ونوعية العضوية وتصنيف البلدية والمحافظة، كما حاولت
الدراسة معرفة العلاقة بين اتجاهات أعضاء المجالس البلدية نحو تطبيـق إدارة الجـودة الـشاملة
والأداء المتوقع في حال تطبيقها في البلديات.
وتنبثق أهمية هذه الدراسة من الدور المهم الذي تقوم به البلديات في المجتمع الفلسطيني
في تقـديم الخدمات الأساسية والمسؤوليات التطويرية فـي النـواحي التنمويـة والاقتـصادية والاجتماعيـة
والسياسية، باستطلاع أفق الإدارة العليا نحو تطبيق إدارة الجودة الشاملة باعتبارها أحـد المـداخل
الإدارية الحديثة في الإدارة، واستفادة البلديات والمعنيين عمليا من نتائج الدراسة.
اعتمد الباحث في منهجية الدراسة المنهج الوصفي لتحقيق أهداف الدراسة، حيث قام الباحث بإعداد
استبانة لجمع المعلومات المتعلقة بالبحث اشتملت على مجالات أساسية تتعلق بإدراك إدارة الجـودة
الشاملة، وثقافة إدارة الجودة الشاملة، ودعم الإدارة العليا، ومـشاركة العـاملين، والتركيـز علـى
المستفيدين، والتأثير في المجتمع، وتم تحكيمها من قبل عدد من المختصين، للتأكد من صدقها كمـا
تم التأكد من معامل ثباتها باستخدام معادلة كرونباخ ألفا حيـث بلـغ(4.95 (وأصـبحت جـاهزة
للاستخدام، وقد بلغ عدد فقراتها في صيغتها النهائية 92 فقرة، وقد جـرى توزيعهـا علـى عينـة
عشوائية طبقية والبالغة 196 عنصراً من مجتمع الدراسة، تم استعادة 171 منها وكان الصالح منها
163 استبانه، كما تم استخدام برنامج الحزمة الإحصائية للعلوم الاجتماعية SPSS ،فـي معالجـة
البيانات إحصائياً بعدد من العمليات شملت استخراج الأعـداد والنـسب المئويـة، والمتوسـطات
الحسابية، والانحرافات المعيارية، وتحليل التباين الأحادي ANOVA Way –One ،واختبـار -t
test ،واختبار توكي Tukey ،ومعامل ارتباط بيرسون (person correlation).
وقد أوضحت الدراسة أن اتجاهات أعضاء المجالس البلدية نحو تطبيق إدارة الجودة الـشاملة فـي
بلديات جنوب الضفة الغربية كانت ايجابية في الإجابة على فقرات الاستبانة على جميع مجالات أداة
الدراسة وعلى بعدها الكلي، كما تبين وجود فروق ذات دلالة إحصائية في مستويات المتغيرات على
عدد من المجالات وفقاً لمتغيرات الدراسة وهي:(المؤهل العلمي، والتخصص، ونوعية العـضوية،
والمحافظة). بينما اتضح توفر النظرة الموحدة لدى أعضاء المجالس البلدية بعدم وجود فروق ذات
دلالة إحصائية على المجالات وفقاً لمتغيرات الدراسة وهي:(عدد سنوات الخبرة، والعمر، وتصنيف
البلدية). و تبين أيضاً وجود علاقة قوية دالة إحصائياً بين الاتجاهات الايجابية لأعضاء المجـالس
البلدية نحو تطبيق إدارة الجودة الشاملة وتوقعاتهم الايجابية للأداء في حال تطبيـق إدارة الجـودة
الشاملة في بلدياتهم.
واستناداً إلى نتائج الدراسة فقد قام الباحث بإدراج عدد من التوصيات كان من أهمها: تهيئة البلديات
نحو تطبيق إدارة الجودة الشاملة بزيادة الوعي وتطوير ثقافة إدارة الجودة الشاملة.
This study was conducted in the second half of the year 2007. This study was limited to the municipalities of the southern West Bank, which consisted of 25 municipalities classified (A, B, C), in the governorates of Hebron and Bethlehem. The population of the study was members of municipal councils, and the sample was consisted of (163) subjects from the population which counted (301) members. This study aimed to identify the attitudes of the municipal council members towards the implementation of total quality management (TQM) in the municipalities of the southern West Bank, and the differences in the attitudes due to those variables: qualifications, specialization, the number of years of experience, age and type of membership and classification of the municipality and province. The study also tried to examine the relationship between attitudes of members of municipal councils towards application of total quality management and the expected performance in the case of implementation in municipalities. The importance of this study stems from the important role played by municipalities in the Palestinian community in providing basic services and the developmental responsibilities in aspects whether developmental, economic, social or political .It is also an attempt to explore the future vision of senior management towards the implementation of TQM as one of the main inputs in modern management .It benefits municipalities and those concerned with its practical results. The researcher adopted the descriptive methodology to achieve the objectives of the study. The researcher designed a questionnaire to collect data relating to key areas recognition of total quality management, the culture of total quality management, senior management support, participation of workers, focus on beneficiaries, and impact on society. It was presented to a number of specialists, to ascertain validity and its reliability was confirmed by using Kronbach Alpha equation (95.4) and become ready for use The final version of the questionnaire consisted of (92 ) items ;it has been distributed to a stratified random sample (196 subjects). (171) of the subjects sent back the questionnaires and 163 of them were fit for the statistical treatment by using the Statistical Package for Social Sciences (SPSS) in a number of operations: frequencies, percentage, means, standard deviations, one – way ANOVA,– test, Tukey – test and Pearson's Correlation Coefficient. The study pointed out that the members of municipal council’s attitudes towards the implementation of TQM in the municipalities of the southern West Bank were positive to all dimensions of study tool and total dimension. The study revealed statistically significant differences in the attitudes in accordance with the study variables: (Qualifications, specialization, the quality of membership, and province). While the study showed a unified view of the municipal council members that there were no statistically significant differences in attitudes according to the study variables, namely: (number of years of experience, age and classification of the municipality). The study also indicated a strong statistically significant relationship between the positive attitudes of the members of municipal councils towards the implementation of TQM and their positive performance expectations in case of implementing TQM in their municipalities. Based on the results of the study, the researcher has to include a number of recommendations .The most important was the preparation of municipalities towards the implementation of TQM by increasing awareness and developing the culture of total quality management.
This study was conducted in the second half of the year 2007. This study was limited to the municipalities of the southern West Bank, which consisted of 25 municipalities classified (A, B, C), in the governorates of Hebron and Bethlehem. The population of the study was members of municipal councils, and the sample was consisted of (163) subjects from the population which counted (301) members. This study aimed to identify the attitudes of the municipal council members towards the implementation of total quality management (TQM) in the municipalities of the southern West Bank, and the differences in the attitudes due to those variables: qualifications, specialization, the number of years of experience, age and type of membership and classification of the municipality and province. The study also tried to examine the relationship between attitudes of members of municipal councils towards application of total quality management and the expected performance in the case of implementation in municipalities. The importance of this study stems from the important role played by municipalities in the Palestinian community in providing basic services and the developmental responsibilities in aspects whether developmental, economic, social or political .It is also an attempt to explore the future vision of senior management towards the implementation of TQM as one of the main inputs in modern management .It benefits municipalities and those concerned with its practical results. The researcher adopted the descriptive methodology to achieve the objectives of the study. The researcher designed a questionnaire to collect data relating to key areas recognition of total quality management, the culture of total quality management, senior management support, participation of workers, focus on beneficiaries, and impact on society. It was presented to a number of specialists, to ascertain validity and its reliability was confirmed by using Kronbach Alpha equation (95.4) and become ready for use The final version of the questionnaire consisted of (92 ) items ;it has been distributed to a stratified random sample (196 subjects). (171) of the subjects sent back the questionnaires and 163 of them were fit for the statistical treatment by using the Statistical Package for Social Sciences (SPSS) in a number of operations: frequencies, percentage, means, standard deviations, one – way ANOVA,– test, Tukey – test and Pearson's Correlation Coefficient. The study pointed out that the members of municipal council’s attitudes towards the implementation of TQM in the municipalities of the southern West Bank were positive to all dimensions of study tool and total dimension. The study revealed statistically significant differences in the attitudes in accordance with the study variables: (Qualifications, specialization, the quality of membership, and province). While the study showed a unified view of the municipal council members that there were no statistically significant differences in attitudes according to the study variables, namely: (number of years of experience, age and classification of the municipality). The study also indicated a strong statistically significant relationship between the positive attitudes of the members of municipal councils towards the implementation of TQM and their positive performance expectations in case of implementing TQM in their municipalities. Based on the results of the study, the researcher has to include a number of recommendations .The most important was the preparation of municipalities towards the implementation of TQM by increasing awareness and developing the culture of total quality management.
Description
Keywords
بناء المؤسسات والتنمية البشرية , Institutional Building & Human Res. Dev.