"مقومات التميز في الأداء في جهاز الشرطة الفلسطينية: دراسة خاصة من وجهة نظر العاملين في الجهاز"
الاء ابراهيم عزمي ياسين
Alaa Ibraheem Azmi Yasin
This study aims to investigate the role of human resources management in achieving institutional excellence according to model standards (EFQM) in the Palestinian Police Corporation. Where it deals with the functions of human resource management and representation in human resource planning, training, motivation, and recruitment. The study addresses the dimensions of organizational excellence according to the EFQM model of leadership, partnership and resources, operations, policies and strategies, human resources to achieve the goals of this study. The study used the descriptive analytical approach, and the questionnaire as a tool to collect, analyze data and discuss the study questions. The questionnaire consisted of (68) paragraphs, distributed on (9) axes, applied to the study community. The necessary statistical operations were performed by extracting numbers and percentages, arithmetic mean and standard deviations for each of the questionnaire paragraphs, Pearson correlation coefficient, Cronbach Alpha stability equation, and one way ANOVA analysis, Mann-Whitney test, and Kruskal-Wallis test, using statistical packages (SPSS). The study population consisted of all members of the Palestinian Police Service in the Ramallah and Al-Bireh Governorate (44), and the survey sample was applied to the study community, The survey sample was applied to the study population, and (40) items valid for statistical analysis, ie (90.9%), were recovered from the research sample. The results showed that the level of human resources management in the Palestinian police from an employee’s point of view is moderate, with the polarization in the Palestinian police apparatus having the highest arithmetic average, followed by the field of training, then the field of human resources planning, then the field of incentives in the last place. Moreover, the results showed that the degree of application of institutional excellence programs EFQM in the Palestinian police from the point of view of employees with an average degree, and the field of partnership and resources got the highest arithmetic average, followed by the field of leadership, then the field of operations, then the field of policy and strategy, and the field of human resources. Furthuremore, the results showed that there was a direct relationship with statistically significant at the level of significance (α ≥ 0.05) between the impact of human resource management practices on achieving institutional excellence according to the EFQM model of the Palestinian Police Authority. The study came up with a set of recommendations, the most important states that the implementation of human resource plans in the Palestinian police apparatus are innovative and contribute to the development of human resource performance, and planning human resources in the Palestinian police. That can be implemented by some mechanisms included having human resources opinion’s and collect information from employees in the Palestinian police force about work plans, through opinion polls and questionnaires for continuous improvements in the apparatus. Moreover, in a manner that supports their current and future needs. In addition to that, the need for attention Leadership in the Palestinian Police Service by strengthening the culture of excellence among employees of the Authority.