Background: The Arnold P. Gold Foundation emphasizes the importance of empathy in patient care, promoting humanism through respectful relationships between physicians, team members, and patients. Organizational characteristics influence nurses' perceptions of communication, empathy, and emotional intelligence, promoting therapeutic change. Healthcare professionals should educate family caregivers on self-care and the importance of empathy in their role, as the demanding nature of caregiving can negatively impact their physical and mental well-being.