Public Health

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Browsing Public Health by Author "Etaf Mohammed Ahmed"

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    Women Satisfaction about Delivery Services Provided at Shifa Hospital
    (Al-Quds University, 2009-08-19) Etaf Mohammed Ahmed; عطاف محمد احمد
    Recently, patients' satisfaction has gained an increasing attention in quality improvement efforts in health care. Satisfaction is not only important for gaining insights into the perception of the customers about health services, but also as key outcome of care which affects compliance and continuity of care. The aim of this study was to investigate women’s levels of satisfaction with obstetric care received at Shifa Hospital. The design of the study is an analytical cross-sectional one. Through an exit interview, the researcher interviewed systematically selected 425 women (response rate, 96.5%) who gave birth during the data collection period. The overall questionnaire reliability was high (Cronbach’s alpha 0.93). The overall level of satisfaction was 61.8% which is the lowest reported figure among the recently carried out satisfaction studies in Gaza. The study concluded six dimensions comprising clients satisfaction namely; technical competency, availability and responsiveness of services, information and communication, interpersonal manner and physical environment. The dimensions of information and communication and the physical environment elicited the lowest scores (49%). Older women, women with low educational levels, housewives, women with unemployed husbands and women with lower household monthly incomes had greater satisfaction levels with statistically significant differences in comparison to their counterparts. Also, the study found that women who were admitted during morning shifts, women with prior experiences of giving birth at Shifa Hospital, multi-parous women and those delivered by Caesarean Section were statistically significantly more satisfied with their child birth experiences than their counterparts. The study provided a frame for improving women satisfaction about delivery services at Shifa Hospital. There is a need to reinforce information and communication and to improve the physical setting of the delivery services.