The Relationship Between Nurses'Motivation and Their Performance at European Gaza Hospital

Hala Salman Ayyash
هالة سلمان عياش
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Al-Quds University
Work motivation plays an important role in enhancing job performance. To maintain effectiveness and development, managers need to adopt a clear, attainable motivational system in their organization. This study aimed to examine the relationships between motivation and performance among nurses working in European Gaza Hospital. The sample of this study consisted of 170 nurses (96 male and 74 female) and the response rate was 100.0%. The researcher used self-constructed, selfadministered questionnaire for data collection and the currently in use performance appraisal scheme. Pilot study was performed on 26 subjects for the purpose of ensuring the validity and reliability of the questionnaire, including split half (r = 0.7530) and Cronbache alpha coefficient (0.7576). The researcher used the SPSS program version 13 for data analysis. Different statistical procedures were used for data analysis including cross tabulation, percentage, mean, Pearson correlation test, t. test, ANOVAand Scheffe test. The results showed that the motivation level among the study subjects was 66.21% and the average performance level according to the annual appraisal was 82.08%. The average performance among nurse subordinates was 80.39% and 83.77% among nurse managers based on the scores obtained from the annual appraisal forms. When asked to rank motivators, participants had considered the in-service training as the highest motivator (M = 8.12out of 10) followed by working hours schedule (M= 7.00). Salary was ranked as the seventh factor (M= 4.87). The lowest motivator was respect from others (M= 2.78), Male nurses have had a higher level of motivation compared to female nurses with statistically significant differences at 0.05 (p = 0.000). There were no significant differences in motivation in relation to qualification and years of experience. Nurse managers have had a higher level of motivation compared to nurse subordinates (P = 0.034). There were no significant differences in motivation between nurses working in cold departments and hot departments and there were no significant differences in motivation in relation to monthly salary. There were no significant differences in performance between male and female nurses. Pearson correlation test showed significant relationships at 0.05 (r= 0.162, P = 0.035) between work motivation and performance scores obtained from appraisal forms. The study concluded that nurses working at EGH are generally motivated and their performance was high. The results of the study raised the need to consider the findings of this study particularly providing training and equitable work schedule in order to enhance motivation and reinforce performance.