اثر التوتر وضغوط العمل على أداء منتسبي جهاز الأمن الوقائي الفلسطيني من وجهة نظرهم جنوب الضفة الغربية
سامي نايف علي الحساسنه
Sami Nayef Ali Hasasna
Effect of tension and work pressure on performance of staff of Palestinian Preventive Security department from point of view the staff themselves in West Bank. This study took place between July, 2005 and August, 2006. All staff of the Preventive Security in south of west Bank, Whose number rises to (410) in both Bethlehem and Hebron had been studied. The study, generally, aimed to recognize the effect of tension and work pressure upon performance of people in the Preventive Security. At the same time, recognizing the nature of tension and work pressure and their effect upon performance of the staff. Then, let officers in- charge realize our study to help in future planning. The remarkable reasons for carrying out the study were the real shortage and/or the absence of this kind of studies, the public and private effects in performance of security offices based on academic basis, the significant decline in the performance of said staff, in general due to a number of external reasons i.e damages of headquarters by Israeli forces, then re-occupying areas under Palestinian Authority and last the political changes in Palestinian regime. On the other hand, the remarkable internal reasons for the study were recognizing sources of tension and work pressure (organizational, functional, personality) and their effects on performance of individuals. The researcher, to achieve the study, used the analytical descriptive method. He gathered data, studied and tested hypothesis statistically by referring to previous literature, observing, besides to self- experience in reference to his position as officer in the Preventive Security. He analyzed and considered the output statistically, using (SPSS). The results of the study showed that the level of tension and work pressure at staff of the Preventive Security is high. The five study fields that were arranged according to the research tool (demographic, organizational, functional, personality and external) cause a high degree of tension and work pressure on staff. Moreover, the study showed differences of statistical indication at the level (0.05=) in the sense level of the staff in regard to tension and work pressure resulted from causes: organizational, functional, personality and external one related to age, educational qualification, rank, classification bases, pre-work, years of experiences, place of work and job title. The results of study, in addition, showed no differences of statistical indication at the level (0.05=) in sense of the staff in regard to tension and work pressure resulted from causes in: Organizational, functional, personality and external one related to sex, social status and reasons for joining the Preventive Security Department. The most considerable recommendations the researcher concluded were: creating a clear mechanism to evaluate performance in an organized and scientific method so that the department could recognize fields of strength and weakness in individual's performance. Then, transferring joiners of Preventive Security Department, particularly, officers from their home- residences to other directorates. Besides, activating individuals affairs management in order to carry out their duties in fields of employment, evaluation, training and others. Finally, distributing motivations and privileges in a just and fair way among staff, and giving chance to officers to take over suitable ranks.
بناء المؤسسات والتنمية البشرية , Institutional Building & Human Res. Dev.