Emotional Intelligence and its Relationship with Job Stress and Organizational Commitment among Nurses in Governmental Hospitals in the Gaza Strip.
Mohammed Kamel AL Asmar
محمد كامل الأسمر
Nursing is a stressful profession and nurses face multiple stressors in their work environment daily and continuously. Emotional Intelligence had a very important effect on job stress and organizational commitment. This study aims to identify the role of emotional intelligence and its relationship with job stress and organizational commitment among nurses in governmental hospitals in the Gaza Strip. This study is quantitative, descriptive cross sectional design; 318 nurses completed self-administered questionnaire from 340 with 93.5% response rate. Sample was selected using a stratified proportionate random sample from five governmental hospitals. The researcher used international scales for emotional intelligence, organizational commitment and nursing stress scale. Data were analyzed by SPSS using a variety of descriptive and inferential statistics including independent sample t-test, one-way ANOVA, Pearson correlation test, and Multiple Linear Regression were performed at a significance level of P-value < 0.05. Findings showed thatthere is a significant positive relationship between participants’ emotional intelligence and their job stress (R Square = 0.116, p-value=0.039), The results revealed that there is no significant relationship between participants’ emotional intelligence and their organizational commitment (R Square = 0.109, p-value=0.052), and that there is a significant inverse relationship between participants’ job stress and their organizational commitment (R Square = -0.179, p-value=0.001). The results revealed that the high scores in emotional intelligence, organizational commitment and nursing stressors frequency & severity, 59.7%, 68.2% and 47.0% &87.5% respectively. For emotional intelligence dimensions; motivation domain scored the highest (69.25%). Regarding organizational commitment dimensions; normative commitment scored the highest (69.80%). With regard to nursing stressor frequency; workload domain scored the highest (51.5%). In addition, the highest nursing stressor severity was noted is “Uncertainty concerning treatment” (94.5%). Additionally, there is a relationship between socio-demographic characteristics and emotional intelligence toward years of experience (F = 6.072, P = 0.000), salary (F = 2.897, P = 0.035) and educational level (F = 4.521, P = 0.001). Also there is a relationship between socio-demographic characteristics and organizational commitment: age (F = 3.620, P = 0.007), marital status (F = 4.376, P = 0.005), salary (F = 3.211, P = 0.023) and years of experience (F = 11.466, P = 0.000). Finally, the study concludes that contribute of nurses’ job stress and emotional intelligence to their organizational commitment, which showed that an increase in job stress among nurses, leads to a decrease in the organizational commitment by (76.0%). Moreover, with an increase in the nurses’ empathy, their organizational commitment increases by (14.9%) and with an increase in the nurses’ self-awareness, also their organizational commitment increases by (11.7%).