نحو تطوير أداء موظفي القطاع الصحي الخاص والأهلي في محافظات شمال الضفة الغربية من منظور إدارة المعرفة
Date
2016-06-02
Authors
نايفة فهمي ابراهيم ابو الهوس
nayfa fahme ibraheem abo hos
Journal Title
Journal ISSN
Volume Title
Publisher
AL-Quds University
جامعة القدس
جامعة القدس
Abstract
هدفت الدراسة التعرف إل عملية تطوير أداء موظفي القطا الصحي الخاص واألهلي في محافظات
شمال الضفة الغربية، من منظور إدارة المعرفة، كما هدفت أيضاً إل تحديد أثر كل من متغي ارت
الجنس والعمر والمؤهل العلمي والمسم الوظيفي وسنوات الخبرة والدورات التدريبية والمهنة عل واقا
إدارة المعرفة، وتطوير أداء العاملين في القطا الصحي الخاص واألهلي في محافظات شمال الضفة
الغربية.
ولتحقي أهداف الدراسة قامت الباحثة بتطوير استبانة لقياس إدارة المعرفة وتطوير أداء موظفي
القطا الصحي الخاص واألهلي، وتكونت اتستبانة من ثالثة أجزاء، تضمن الجزء األول بيانات أولية
عن المبحوثين تمثلت في الجنس، والعمر، والمؤهل العلمي، والمسم الوظيفي، وسنوات الخبرة،
والدورات التدريبية، والمهنة، أما الجزء الثاني فتكون من )56 )فقرة تقيس واقا إدارة المعرفة، وتطوير
األداء في مجاتت )تشخيص المعرفة، واكتسابها، وتوليدها، وخزنها، وتوزيعها، وتطبيقها، وسرعة
األداء، وحجمه، وجودته، ودقته(. أما الجزء الثالث فهو سؤال مفتوح اإلجابة عن مقترحات تطوير أداء
العاملين من منظور إدارة المعرفة. زعت اتستبانة عل عينة طبقية عشوانية من
ُ
وو مجتما الدراسة بلغ
حجمها )752 )موظفاً في القطا الصحي الخاص.وتم تحليل البيانات باستخدام برنامج التحليل
اإلحصاني SPSS.
أظهرت النتانج إل أن
ّ الدرجة الكلية لواقا إدارة المعرفة جاءت بدرجة متوسطة في القطا الصحي
الخاص واألهلي في محافظات شمال الضفة الغربية،كما الدرجة الكلية لواقا تطوير أداء
إن العاملين
جاءت بدرجة مرتفعة، و وجود عالقة إيجابية دالة بين تطوير أداء العاملين وبين مجاتت إدارة المعرفة
)عملية تشخيص المعرفة وتخزينها وتوزيعها(.
كما تبين عدم وجود فرو ذات دتلة إحصانية في متوسطات إجابات المبحوثين من حيث واقا إدارة
المعرفة وتطوير أداء العاملين في القطا الصحي الخاص واألهلي في محافظات شمال الضفة
الغربية، تعزى لمتغيرات الجنس، والعمر، والمسم الوظيفي، والدورات التدريبية، ومن حيث واقا إدارة
المعرفة تعزى للمؤهل العلمي وسنوات الخبرة والمهنة.
ه
أما بالنسبة ألداء العاملين وجد فرو ذات دتلة إحصانية في متوسطات إجابات المبحوثين من حيث
تطوير أداء العاملين في القطا الصحي الخاص واألهلي في محافظات شمال الضفة الغربية تعزى
لمتغير المؤهل العلمي، ولصالح البكالوريوس، ووجود فرو تعزى لمتغير سنوات الخبرة ولصالح أكثر
من 01 سنة، وفرو تعزى لمتغير المهنة ولصالح نانب المدير.
تناولت مقترحات العاملين لتطوير األداء من منظور إدارة المعرفة جوانب متنوعة، منها تنظيم العمل
اج ارء الدو ارت التعليمية، للوقوف عل آخر المستجدات والمعارف في
عل برمجيات الحاسوب، و
مجاتت العمل بالقطا الصحي المختلف، وزيادة الدورات والتدريبات للكوادر الصحية؛ لتطوير آلية
رفا األداء للكوادر الطبية المختلفة في جميا المجاتت.
وبناءا عل نتانج الدراسة، فقد أوصت الباحثة باتهتمام بشكل أكبر في إدارة المعرفة، وخاصة من
اإلدارة العليا داخل القطا الصحي الخاص واألهلي، و العمل عل تخصيص قسم خاص بهدارة
المعرفة ضمن الهيكلية التنظيمية للمؤسسة، وبشكل رسمي مما يساعد عل اتهتمام بشكل أكبر
بعمليات إدارة المعرفة، و توفر وسانل لحفظ المعرفة واستدعانها بسهولة والعمل، عل تدريب الموظفين
من أجل حفظ المعرفة وسهولة استدعانها مرة أخرى.
Abstract The study aimed to identify the process of the performance development of the staff of the private and community health sector in the northern West Bank from the perspective of knowledge management, it also aimed to determine the impact of each of the variables of gender, age, educational qualification, job title and years of experience, training courses and the profession on the reality of knowledge management and the performance development of employees in the private and community health sector in the northern provinces of the West Bank. To achieve the objectives of the study, the researcher developed a questionnaire to measure knowledge management and the performance development of the staff of the private and community health sector. It was formed of three parts, the first one included preliminary data from the respondents as the gender, age, academic qualification, job title, years of experience, training courses, and occupation. The second part consisted of (65) items which aimed to measure the reality of knowledge management and performance development in the areas of (diagnosis, acquisition, generation, storage, distribution and application of knowledge, speed, size, quality and accuracy of performance). The third part is an open question to respond to proposals for the development of the performance of employees from the perspective of knowledge management. The questionnaire was distributed to a stratified random sample of the study population with size of (267) employees in the private and community health sector. For data analysis, the statistical package of social science “SPSS” was used. The total score of the reality of knowledge management had a high degree in the private and community health sector in the provinces of the northern West Bank. The total score employees was very high.The existence of a positive relationship between the development of performance of employees and the areas of knowledge management (knowledge diagnosis, storage and distribution). There is no statistically significant differences in the means of respondents answers in terms of the reality of knowledge management and development of the performance of employees in the private health sector and community in the northern West Bank due to the variables of gender, age, job title and training courses. Also there is no statistically significant differences in their responses in terms of the reality of knowledge management in the private and community health sector in the provinces of North West Bank to the variables of academic qualification and years of experience and profession. The existence of statistically significant differences in the means of answers of respondents in terms of the performance development of employees in the private and community health sector in the northern West Bank due to the variable of academic qualification and for bachelor's, and the existence of differences attributable to the variable of years of experience and for more than 15 years, and the differences attributed to the profession and in favor of Deputy the Director. The employees’ proposals to enhance the performance from the perspective of knowledge management had various aspects as organizing the work on all software in all divisions, conducting courses for standing on the latest developments and knowledge in the areas of health sector and increase the different courses and training for health personnel to develop a mechanism for lifting the performance of the various medical cadres in all fields. In light of the study’ results of the study, the researcher recommends recommendations as paying more attention to knowledge management, especially from senior management within the private and community health sector, working on a special section of the allocation of knowledge management within the organizational structure of the institution officially, which helps to pay more attention to knowledge management operations and providing the means to save the knowledge and summoned easily and work on staff training in order to save the knowledge and the ease of being called again.
Abstract The study aimed to identify the process of the performance development of the staff of the private and community health sector in the northern West Bank from the perspective of knowledge management, it also aimed to determine the impact of each of the variables of gender, age, educational qualification, job title and years of experience, training courses and the profession on the reality of knowledge management and the performance development of employees in the private and community health sector in the northern provinces of the West Bank. To achieve the objectives of the study, the researcher developed a questionnaire to measure knowledge management and the performance development of the staff of the private and community health sector. It was formed of three parts, the first one included preliminary data from the respondents as the gender, age, academic qualification, job title, years of experience, training courses, and occupation. The second part consisted of (65) items which aimed to measure the reality of knowledge management and performance development in the areas of (diagnosis, acquisition, generation, storage, distribution and application of knowledge, speed, size, quality and accuracy of performance). The third part is an open question to respond to proposals for the development of the performance of employees from the perspective of knowledge management. The questionnaire was distributed to a stratified random sample of the study population with size of (267) employees in the private and community health sector. For data analysis, the statistical package of social science “SPSS” was used. The total score of the reality of knowledge management had a high degree in the private and community health sector in the provinces of the northern West Bank. The total score employees was very high.The existence of a positive relationship between the development of performance of employees and the areas of knowledge management (knowledge diagnosis, storage and distribution). There is no statistically significant differences in the means of respondents answers in terms of the reality of knowledge management and development of the performance of employees in the private health sector and community in the northern West Bank due to the variables of gender, age, job title and training courses. Also there is no statistically significant differences in their responses in terms of the reality of knowledge management in the private and community health sector in the provinces of North West Bank to the variables of academic qualification and years of experience and profession. The existence of statistically significant differences in the means of answers of respondents in terms of the performance development of employees in the private and community health sector in the northern West Bank due to the variable of academic qualification and for bachelor's, and the existence of differences attributable to the variable of years of experience and for more than 15 years, and the differences attributed to the profession and in favor of Deputy the Director. The employees’ proposals to enhance the performance from the perspective of knowledge management had various aspects as organizing the work on all software in all divisions, conducting courses for standing on the latest developments and knowledge in the areas of health sector and increase the different courses and training for health personnel to develop a mechanism for lifting the performance of the various medical cadres in all fields. In light of the study’ results of the study, the researcher recommends recommendations as paying more attention to knowledge management, especially from senior management within the private and community health sector, working on a special section of the allocation of knowledge management within the organizational structure of the institution officially, which helps to pay more attention to knowledge management operations and providing the means to save the knowledge and summoned easily and work on staff training in order to save the knowledge and the ease of being called again.
Description
Keywords
التنمية الريفية المستدامة , Sustainable Rural Development